Zotero has suddenly stopped taking snapshots
I know there is an existing discussion of snapshots and how they relate to websites and item types. My problem is different. It's that Zotero has suddenly stopped taking snapshots of anything. This includes from sites where it previously took snapshots without any problem. I checked my settings and "automatically take snapshots" is checked. In other words, things that previously worked fine have suddenly stopped working. Any thoughts?
The following errors are reported in the browser (Firefox) extension:
-------------------------------------
[JavaScript Error: "can't access property "items", data is null
saveItems@moz-extension://8da3900e-e663-4b39-baa5-71204ecb795a/translate_item.js:168:25
" {file: "[object Object]"}]
[JavaScript Error: "Method saveItems failed
@moz-extension://8da3900e-e663-4b39-baa5-71204ecb795a/connector.js:311:49
" {file: "[object Object]"}]
-------------------------------------
Screenshot:
https://s3.amazonaws.com/zotero.org/images/forums/u4851505/xwwega584jub06wsfih9.jpg
Chrome 136.0.7103.93
Zotero Connector 5.0.167
https://s3.amazonaws.com/zotero.org/images/forums/u968689/ac1eefe5pqjjdnp8r2hj.png
I also found the same error report:
-----------------------------------------
[JavaScript Error: "can't access property "items", data is null
saveItems@moz-extension://4ff6e1a2-4d15-4928-8828-86220c7cc6fb/translate_item.js:168:25
" {file: "[object Object]"}]
[JavaScript Error: "Method saveItems failed
@moz-extension://4ff6e1a2-4d15-4928-8828-86220c7cc6fb/connector.js:311:49
" {file: "[object Object]"}]
------------------------------------------
For both of us, then, this is something that is happening with every website. It's clearly a Zotero issue, not a website issue. And for both of us it has started suddenly - things that used to work don't work any more.
We still want to look at this at specific URLs which clearly exemplify the issue (that doesn't mean it's not a Zotero issue -- almost any failure to save from a website is a Zotero issue).
For the Guardian issue at a minimum, we'd also want a debug ID from the Zotero connector: https://www.zotero.org/support/debug_output#zotero_connectors_firefox_chrome_and_safari
Not sure what the problem is here. I'm just trying to supply you with as much information as possible, following the dguggenh's example. My problem is that snapshots are not attaching. I don't know whether the extra information I supplied is relevant to that or not. If it's not, just ignore it.
This happens with every single website. Happy to send more examples if that would help; how many would you need?