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juliataa
June 27, 2025
After getting a more storage (2GB), the program still shows me that I don't have enough but when I open the current plan, it says I am not using any of the 2GB, where is the issue?
fcheslack
June 27, 2025
You logged into the website and purchased storage under a different account than you're syncing with.
You can check which account you're syncing with from the sync preferences.
https://www.zotero.org/support/preferences/sync
If you email storage@zotero.org with the details we can transfer the subscription to the correct account.
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Upgrade Storage
You can check which account you're syncing with from the sync preferences.
https://www.zotero.org/support/preferences/sync
If you email storage@zotero.org with the details we can transfer the subscription to the correct account.