Upgrade StorageZotero Connector Not Functioning in Safari – Ongoing Translator Errors Not just science direct
Despite having the Zotero Connector installed and enabled in Safari on my MacBook Pro (Intel, 2019), I’m consistently receiving the following error when attempting to save articles from ScienceDirect:
“An error occurred while saving this item. Please troubleshoot translator issues for more information.”
Here’s what I’ve already attempted:
Zotero desktop app is fully installed, updated, and running while saving
Connector is enabled in Safari and granted full permissions
Zotero translators were manually updated via Preferences > Advanced
ScienceDirect cookies were cleared
Zotero Connector was reinstalled via the Mac App Store
The same issue occurs across multiple ScienceDirect articles
Connector debug output was enabled (I can provide the Debug ID if needed)
“An error occurred while saving this item. Please troubleshoot translator issues for more information.”
Here’s what I’ve already attempted:
Zotero desktop app is fully installed, updated, and running while saving
Connector is enabled in Safari and granted full permissions
Zotero translators were manually updated via Preferences > Advanced
ScienceDirect cookies were cleared
Zotero Connector was reinstalled via the Mac App Store
The same issue occurs across multiple ScienceDirect articles
Connector debug output was enabled (I can provide the Debug ID if needed)
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dstillmanedited 2 days agoWe need the requested info in order to help.
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kimberlykennedyptI could not get the debug ID due to not able to reproduce the problem.
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kimberlykennedyptI short I guess it is fixed