Problem with my lab storage

Sophie Cornu · 2025-06-23T15:13:47+00:00

Hi,

I subscribed to a lab storage for "Office national des forets" in January :
https://s3.amazonaws.com/zotero.org/images/forums/u176098/c929cdkbfz9wftxkv31m.png

I have been seeing this message for several days :
https://s3.amazonaws.com/zotero.org/images/forums/u176098/dtixl6qk0osu1v7w4t7d.png

Could you help me to solve this problem ?
Many thanks in advance

Sophie

aborel · 2025-06-23T15:21:36+00:00

Who is the owner of the 'Publis réseau RDI 2020-2025' group? The quota depends strictly on that person's plan, not the other group members.

Sophie Cornu · 2025-06-23T15:23:23+00:00

I am the owner.

https://www.zotero.org/groups/5550954/publis_rseau_rdi_2020-2025

Sophie Cornu · 2025-06-23T15:26:19+00:00

And I belong to the list of users of the lab :
https://s3.amazonaws.com/zotero.org/images/forums/u176098/gj9qzc3vfg67tntrdp62.png

aborel · 2025-06-23T15:32:30+00:00

Thanks, these details will be useful for the Zotero staff. As a fellow user, I wanted to put the most frequent problem out of the way.

fcheslack · 2025-06-23T15:45:43+00:00

Could you check your email for messages from storage@zotero.org? We've sent several and have not received any response.