Sync error (Windows)

gnsarma · 2025-05-27T23:02:29+00:00

Hi all - I have been getting a Sync error on my Windows laptop. I have tried rebooting the computer and the application, without any success. I also tried logging out of my account and then logging back in. Again without any success. Here's the Report ID: 2014261334.

Thanks,

dstillman · 2025-05-28T04:03:38+00:00

[JavaScript Error: "HTTP GET https://api.zotero.org/users/4289155/items/LYLUB8MN/file failed with status code 403"]

[JavaScript Error: "Download request 1/LYLUB8MN failed"]

Same as last time. We need a Debug ID (different from a Report ID) for a sync that produces the error.

gnsarma · 2025-05-28T14:50:16+00:00

Thanks for your note, dstillman. Here's the Debug ID: D631988977

dstillman · 2025-05-30T04:24:20+00:00

Sorry, can you trigger this again? No need for another Debug ID.