Can not download zotero on Mac

Mdlesclu · 2025-05-19T23:10:07+00:00

Due to issues I deleted my Zotero app from my MacBook. I have been trying to reinstall Zotero, but when I go to the download page it just gives me a link to the App Store. It then does not allow me to download Zotero from the App store since it seems to only have the Iphone/Ipad version. Does anyone know how to reinstall the desktop version?

dstillman · 2025-05-20T01:11:39+00:00

This is from Safari? What version? Can you provide a screenshot? Are you running any Safari extensions, and does it work if you disable them?

In any case, you should try from a different browser (Chrome, Firefox, etc.).

poettli · 2025-05-20T02:16:30+00:00

(Another recent report: https://forums.zotero.org/discussion/123945/unable-to-download)

Mdlesclu · 2025-05-20T07:18:57+00:00

Thanks, I was trying to download it from Safari. It worked fine via chrome.

dstillman · 2025-05-20T07:19:37+00:00

Can you answer my other questions, though? We'd obviously like to make sure this doesn't happen.

Mdlesclu · 2025-05-20T12:22:40+00:00

I was using Safari 18.4. Below is a link to the screenshot. Extensions don't change anything
https://s3.amazonaws.com/zotero.org/images/forums/u15640803/3c7jjmhkpu411kv4bbl6.png

fcheslack · 2025-05-20T18:55:03+00:00

I know you said extensions don't change anything, but you don't have any ad-blocking or anything like that running that might modify pages?

After the most recent previous report of this, we stopped rendering any of the basic page with JavaScript, and I haven't been able to reproduce this with anything on the server.

Mdlesclu · 2025-05-21T07:51:45+00:00

I was using ad block plus, but it was disabled on the zotero website. I went back to check if it works when I deactivate ABP in the safari settings. Indeed, now it works.