iOS Crash Report: 818705922

EliasinDG
[Describe what you were doing when the crash occurred.]
just update to the latest version and can not open it again
  • michalrentka
    Can you try long-pressing the Zotero icon on your home screen and select "My Library"? It looks like the app is trying to open some PDF you had previously opened and the PDF engine is crashing there.

    If you remember which PDF you had opened before, try opening it after the app starts and let me know if it crashes again, we might be able to debug it.
  • EliasinDG
    thanks for your response, i managed to open the pdf agin that day but the same crash happened again today, i’m really worried about the instability.

    i tried long pressing and select my library but it didn’t work that day. so i deleted and redownloaded zotero and it worked again on my ipad. i successfully opened the pdf that i previously viewed. i solved the problem in the same way today.

    in the past few days the similar crash happened another 2 times, it all happened under the same situation as you described in the first paragraph .it seems that ithe crash happens when i try to open a specific pdf. so i wonder maybe it’s because that the particular pdf is too big.

  • michalrentka
    Too big shouldn't be an issue. You shouldn't need to remove the whole app, but since you already did, it's hard to know what actually happened.

    But since you can reproduce this issue with that specific PDF, can you send it to us to support@zotero.org and mention this thread? We'll take a look at it.
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