Not receiving a email to activate my account. Anyone have any idea what the problem might be?

alexliuhr.
ust created an account. It says "We’ve sent an email to activate your account," but I’m not receiving anything. I've tried several times, but no email shows up. I'm using a Mac, and my email is an iCloud address. Anyone have any idea what the problem might be?
  • dstillman
    edited 10 days ago
    There's currently a problem with email delivery after an external spam attack. Messages sent during this time should show up within a few hours. Sorry for the inconvenience.
  • dstillman
    Just an update: while we resolved this issue a couple days ago, our ability to send email was later paused again by our cloud provider due to the earlier spam attack. We've contacted them and hope to have email service restored soon. Sorry we don't have a better answer for people waiting for emails.
  • liladude
    I think this is also affecting group invitations, because my users are not receiving them.
  • JenniferKoen
    Thank you for the update. My colleague and I have been trying to set up a group/team account and keep getting stuck at the point of verification. Do you have any idea of when this may be resolved?
  • adamsmith
    @liladude group invitations to existing accounts also get send as Zotero DMs, so people can check their "Inbox" here and except. That obviously won't work for verifying accounts, though.
  • dstillman
    This was resolved earlier today.
This discussion has been closed.