Up and down arrow keys stop working after certain operations

fran_alba
Hi, I've been experiencing this for a while. I'm not sure if it's always the same thing that causes the arrow keys to stop working, but I often find myself unable to move through items with up and down arrows. Restarting Zotero always solves this.

This time I payed attention and I noticed it happened after deleting an attachment (a link) of a Zotero item (a journal paper). My Report ID for this specific instance is 1127945343

Thanks for the amazing work on Zotero.
  • dstillman Zotero Team
    edited May 8, 2025
    You're on a very old Zotero 7.0 beta version from last year. Start by updating to the current 7.1 beta.
  • dstillman Zotero Team
    edited May 8, 2025
    (It should have auto-updated you to the 7.1 betas, but that wasn't working properly from earlier Zotero 7.0 betas. We've now fixed that.)
  • fran_alba
    edited May 8, 2025
    Thanks a lot for letting me know that my version was not up to date. I updated to the current beta, but the problem persists for me.
    The new report ID is 323002295

    I searched something, then deleted an attachment in one of the resulting items (this time it was a note, not a link) and afterwards I was not able to move up and down using arrows. I tried a couple of times and these steps seem to consistently reproduce the problem.

    Update: I tried with Zotero in Troubleshooting Mode and I wasn't able to reproduce the problem, so I guess it may be due to some plugin. Sorry for stealing your valuable time.
  • compunk
    I have the same problem. My version is 7.0.15 (64-bit) Windows.
  • poettli
    @compunk Can you reproduce in troubleshooting mode?
  • compunk
    edited May 9, 2025
    Until now, I have thought that my keyboard is a problem.
    The problem appears from time to time. I didn't know exactly when it appears.
    If I come to know when it happens, I will let you know.
    Thanks.
  • fran_alba
    Further update. I tried again and this time I got the same behavior even in Troubleshooting Mode. I did the same thing: search for something, select an item, delete an attachment, after this there is nothing selected, so I click in the list of items and I can't move up and down with arrow keys.

    The report ID is: 1697481624

    Thanks again for the help.
  • fran_alba
    edited May 12, 2025
    @dstillman
    Sorry to bother, but I confirm the problem is not due to an old beta nor to plugins. It's not a big deal, but if this affects more people it might be worth looking into it.

    Thanks for the great work on Zotero, as always.
  • AbeJellinek Zotero Team
    https://www.zotero.org/support/forum_guidelines#be_patient

    It's only been four days, and we are looking into it.
  • fran_alba
    @AbeJellinek
    Apologies if my tone came across as impatient, it wasn’t my intention. I wasn’t aware a GitHub issue had already been opened; I just wanted to ensure the bug was properly reported, especially since I had previously noted I couldn’t reproduce it in Troubleshooting mode.
    Thanks for the update and for your work on Zotero.
  • fran_alba
    Hi, after a few months I’m still experiencing this issue almost daily, which forces me to close and reopen Zotero many times a day. Is there any update on solving this small but annoying issue?

    Please rest assured that I’m deeply grateful to the Zotero developers; it is one of the most important tools in my professional life. Thus, I hope this message does not come across as impatient or ungrateful.
  • arthad
    After just updating to the most recent version of Zotero, I'm still experiencing the issue as well. It would be wonderful to have it fixed! Many thanks to the developers for all their work.
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