Zotero + Google Docs stuck on red bar, tried all other solutions from other forum posts

jgomien
Hello, I am becoming increasingly frustrated with the Zotero + Google Docs integration. It works *maybe* 10% of the time and is drastically slowing down my ability to actually write what I am trying to write. The red bar just gets stuck and does not get the typing option to insert the source. When I am able to type in the source, sometimes it will just get stuck on the blue loading bar within the red Zotero connector bar and then give me an error.

I have restarted Safari and Zotero probably at least 100 times now. I am using the most recent version of Zotero and Zotero Connector for Safari (Zotero 7.0.15) and have tried uninstalling and reinstalling and it does not fix the issue. What can I do? I genuinely cannot insert citations anymore without restarting my browser and Zotero at least like 5 times and saying a prayer.

Also, before you ask if I'm just not seeing the red Zotero bar because my browser window is in front of it (like I've seen people comment on other posts) I can assure you I can see the red bar. There is just nowhere to type in it.

Please help me. Thanks.

https://s3.amazonaws.com/zotero.org/images/forums/u11125464/zm7fh7ayvnlq9a7elxpf.png

https://s3.amazonaws.com/zotero.org/images/forums/u11125464/bzfd54dwpcen8hlprvcp.png

Images attached, I have two monitors so Zotero is open in one desktop view and Safari in the other.
  • adomasven
    Submit a Debug ID from Zotero for an attempt to insert a citation. Could you temporarily try working with a different browser (Firefox or Chrome) and see if you still the issue there?
  • jgomien
    Thank you for your reply. The debug ID for my attempt in safari is D1193216966. I have tried in google chrome, which allows me to get to the point where I can type in the source, but then the blue loading progress bar advances to the end but never completes. The citation in the doc is {Updating}. The ID for that is: D1013439785. I've had the loading bar issue before and thought it really could just take that long to update (the document is ~30 pages with a fair amount of citations), but in the past I have left it for 15+ minutes and it had still been at the same spot.
  • jgomien
    Also, this issue is new today, but I just checked my document again and it had duplicated the bibliography for 150 pages. The regular bibliography is around 7-8 pages I believe. The really long bibliography contains just the sources from the doc (not the whole library) and just keeps repeating them.
  • adomasven
    You should remove the bibliography and all its duplicates completely, then see if the citing speed improves. Then try re-adding the bibliography and see if you still have any issues.
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