Zotero drops inline citations of bibitem on refresh while bibitem is modified [unexpected behavior]

Janaalexandra
Platform:
macOS Sonoma 14.6 (23G80)
macOS Word: Version 16.96 (25041326)
Zotero: 7.0.15 (Word-Addin)

Step 1: Look at the existing inline citation in footnote 1:
https://s3.amazonaws.com/zotero.org/images/forums/u6735509/pgnxwkbkts5bozne4a27.png
Step 2: Now open up the Zotero Application and klick into the field containing e.g. the title of the corresponding bibliography entry.
Step 3: Move back to MS Word and klick "Refresh"
https://s3.amazonaws.com/zotero.org/images/forums/u6735509/a6unq3c2z3851spd20v7.png
Step 4: The inline citation has disappeared permanently!
https://s3.amazonaws.com/zotero.org/images/forums/u6735509/sbj3w0nuzsn66g5jkspo.png

Can you reproduce this?
  • adomasven
    Can you reproduce it in a new document? Could you submit a Debug ID for the Refresh which makes the entry disappear?
  • Janaalexandra
    This is the debug ID. Unfortunately, I didn't get any console output or similar and I couldn't save it to a file.

    D741587030
  • adomasven
    The two citations that disappear have empty citation data, which is why Zotero removes them. Unless you have an idea how this document was produced that could have caused this kind of corruption (like restoring from backup, or some changes with tracked changes), it's hard to say why the data is incomplete.

    If you can say how to produce the document in this state from a fresh new document, we can take a look, otherwise this is not exactly a bug, and if you need to use this document with those citations, you should reinsert them manually.
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