Zotero Connector 5.0.159 failed to save any web snapshot (in Chrome Incognito mode)

edited 10 days ago
Example URL: https://www.zotero.org/support/troubleshooting_translator_issues
Debug ID: D2039135445
What it says in the popup when you try to save: (see below; there is no indication of saving any snapshot)
https://s3.amazonaws.com/zotero.org/images/forums/u4231977/iwgz8vsnrs8mlpayhlik.png
Name of the translator: Save to Zotero (Web Page with Snapshot)
  • It works for me with the same version of the connector (Firefox and Chrome). If you cannot save snapshot of any webpage, you have a more general problem. I guess you have already checked that Settings > General > File handling > Automatically take snapshots when creating items from webpages is selected
  • edited 10 days ago
    Yes, I have already checked the relevant setting in Zotero's preference. But I didn't have this issue several days ago - before I upgraded Zotero connector from 5.0.154 (or earlier) to 5.0.159. This is a new problem after the upgrade.

    Are you able to save snapshot in Chrome's incognito mode?
  • edited 10 days ago
    A̶r̶e̶ ̶y̶o̶u̶ ̶a̶b̶l̶e̶ ̶t̶o̶ ̶s̶a̶v̶e̶ ̶s̶n̶a̶p̶s̶h̶o̶t̶ ̶i̶n̶ ̶C̶h̶r̶o̶m̶e̶'̶s̶ ̶i̶n̶c̶o̶g̶n̶i̶t̶o̶ ̶m̶o̶d̶e̶?̶<̶/̶b̶l̶o̶c̶k̶q̶u̶o̶t̶e̶>̶
    ̶F̶i̶r̶s̶t̶,̶ ̶y̶o̶u̶ ̶s̶h̶o̶u̶l̶d̶ ̶h̶a̶v̶e̶ ̶s̶t̶a̶t̶e̶d̶ ̶t̶h̶a̶t̶ ̶a̶t̶ ̶t̶h̶e̶ ̶b̶e̶g̶i̶n̶n̶i̶n̶g̶.̶
    ̶S̶e̶c̶o̶n̶d̶,̶ ̶t̶h̶e̶r̶e̶ ̶i̶s̶ ̶a̶l̶r̶e̶a̶d̶y̶ ̶a̶ ̶l̶o̶n̶g̶ ̶d̶i̶s̶c̶u̶s̶s̶i̶o̶n̶ ̶o̶n̶ ̶t̶h̶a̶t̶,̶ ̶a̶t̶ ̶y̶o̶u̶r̶ ̶i̶n̶i̶t̶i̶a̶t̶i̶v̶e̶.̶ ̶
    ̶A̶n̶d̶ ̶y̶o̶u̶ ̶h̶a̶v̶e̶ ̶b̶e̶e̶n̶ ̶a̶d̶v̶i̶s̶e̶d̶ ̶t̶o̶ ̶u̶s̶e̶ ̶e̶i̶t̶h̶e̶r̶ ̶F̶i̶r̶e̶f̶o̶x̶ ̶o̶r̶ ̶S̶i̶n̶g̶l̶e̶F̶i̶l̶e̶,̶ ̶b̶e̶c̶a̶u̶s̶e̶ ̶u̶s̶i̶n̶g̶ ̶C̶h̶r̶o̶m̶e̶ ̶w̶i̶t̶h̶ ̶t̶h̶i̶s̶ ̶p̶a̶r̶t̶i̶c̶u̶l̶a̶r̶ ̶s̶e̶t̶u̶p̶ ̶l̶o̶o̶k̶s̶ ̶t̶r̶i̶c̶k̶y̶.̶ ̶S̶o̶ ̶t̶h̶e̶ ̶p̶r̶e̶v̶i̶o̶u̶s̶ ̶t̶r̶a̶n̶s̶l̶a̶t̶o̶r̶ ̶w̶o̶r̶k̶i̶n̶g̶ ̶i̶n̶ ̶C̶h̶r̶o̶m̶e̶ ̶i̶n̶c̶o̶g̶n̶i̶t̶o̶ ̶m̶o̶d̶e̶ ̶c̶o̶u̶l̶d̶ ̶h̶a̶v̶e̶ ̶w̶o̶r̶k̶e̶d̶ ̶b̶y̶ ̶c̶h̶a̶n̶c̶e̶.̶
    Outdated
  • edited 10 days ago
    Then how can I revert back to Zotero Connector 5.0.154 where saving snapshot in incognito is working at least at a minimum level (webpage snapshot is downloaded by Zotero but not saved directly from Chrome)?

    Using Firefox is impractical for me in any foreseeable future, whereas SingleFile requires manual saving and manual drag-n-drop the saved file into Zotero, which is also impractical since I need to save a lot of stuff on a daily basis and I will have to repeat these steps for every single webpage I need to save.
  • Sorry for the trouble. We'll look to fix this for the next release of the Connector.
  • It seems I was wrong, as it has been made possible to save snapshots in Chrome incognito mode since the last thread on this matter. Sorry for the inconvenience.
  • edited 10 days ago
    To clarify, the resolution of the previous thread was that snapshots would save from the Zotero app when using Chrome in incognito mode. @testplayer wasn't happy with that resolution but apparently has been relying on it, and that broke with the latest Connector release. We believe we now have a way of actually supporting in-browser snapshot saving in Chrome incognito mode, so we're going to try to support that properly for the next version.
  • edited 10 days ago
    Thank you all @adomasven @poettli @dstillman. It will be really great if in-browser snapshot saving in Chrome incognito can be supported again, and I'll be also grateful if the next version of Connector could also resolve the issue https://forums.zotero.org/discussion/121974/ when saving webpage snapshot on web.archive.org in Chrome incognito, if these two are technically related and can be fixed in one go in the next version of the Connector.

    So, may I ask about when the next version of the Connector can be released?
  • Snapshots should now work again in Chrome incognito mode, and they'll also now save from the browser instead of the app.
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