I can't sync my Zotero account

ernesto_ave · 2025-04-01T12:09:29+00:00

Zotero software does not allow me to sync with my online account.
This is the Report ID: 104248
https://s3.amazonaws.com/zotero.org/images/forums/u13900566/kxe6cgiigmu19o7utup8.png
3864

ernesto_ave · 2025-04-01T12:10:26+00:00

Report ID: 1042483864

ernesto_ave · 2025-04-01T12:12:05+00:00

It says "User canceled primary password entry"
https://s3.amazonaws.com/zotero.org/images/forums/u13900566/or8ehfye6017963riaxk.png

dstillman · 2025-04-09T02:20:24+00:00

Can you provide a Debug ID (different from a Report ID) for reproducing this?

ernesto_ave · 2025-04-09T10:55:55+00:00

Thank you!
Here is the Debug ID: D1064305114

dstillman · 2025-04-09T13:05:21+00:00

Can you share a screenshot of the contents of your Zotero profile folder, including timestamps? You can post here or email to support@zotero.org with a link to this thread.

ernesto_ave · 2025-04-09T13:15:24+00:00

Thank you! Sent!

dstillman · 2025-04-09T13:21:40+00:00

Wait, what's the Status column? Do you have this in some sort of cloud storage system? Or is this a roaming profile?

You can try deleting key4.db and logins.json and restarting Zotero, but there may be a more general problem with this folder.

ernesto_ave · 2025-04-09T13:36:12+00:00

Yes, I have this in a cloud storage system.

I deleted the two archives you told me and restarted Zotero, but the problem remains.

What else can I do?

ernesto_ave · 2025-04-09T13:36:26+00:00

I still cannot sync

dstillman · 2025-04-09T20:16:50+00:00

Take it out of the cloud storage system. Same as the data directory — there are database files in the profile folder as well, and while this doesn't risk your Zotero data itself, you can easily get profile corruption or unexpected problems this way.