Issues with Zotero Connector in Safari

When using the Zotero Connector in Safari, I fail to save the PDF of the articles. I need to use a university proxy to access the articles when I work from home.

https://s3.amazonaws.com/zotero.org/images/forums/u15135689/oerawowj7lqq01m9zg0t.png

When I click on "done", Zotero creates a note in the parent item but does not download the PDF

https://s3.amazonaws.com/zotero.org/images/forums/u15135689/gbd8zf9yghdvwi46g1zz.png

When I move to the page where the actual PDF is shown (provided via Libkey; the button at the left bottom of the screen), it also does not work. I get to see an item called "Shibboleth Authentication Request".

https://s3.amazonaws.com/zotero.org/images/forums/u15135689/rszpr6r55z7rp5yb4m7b.png

...or sometimes another error.

https://s3.amazonaws.com/zotero.org/images/forums/u15135689/he9d2kdwkv5os0rhwu3j.png

I deleted and re-downloaded Zotero, but the same issue persisted.


  • Due to technical reasons saving item attachments behind proxy with Safari Zotero Connector is often impossible. You should use the Zotero Connector for Chrome, Firefox or Edge.
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