Zotero not syncing to my laptop

jeanaliceyang
My Zotero isn't syncing properly. The sync wheel goes for a 10-15 minutes and then stops. ..and things still aren't synced.

Image links
https://s3.amazonaws.com/zotero.org/images/forums/u14260961/aj6j9a16gzsj741llfym.jpg
https://s3.amazonaws.com/zotero.org/images/forums/u14260961/tq3o0nia2poyktdhcwx1.png


  • dstillman
    That message generally means what it says — security software on your computer may be interfering.
    7.0.9
    You're running a version of Zotero from October. You should install the latest version from the Help → "Check for Updates…" or the download page and figure out why you haven't received automatic updates in months.

    If you're still having trouble after upgrading, provide a Debug ID for Zotero startup through the error, using the "Restart with Logging Enabled…" option.
  • jeanaliceyang
    Ok. I updated and have new errors
    https://s3.amazonaws.com/zotero.org/images/forums/u14260961/vcsj2yfa4i43vr0eirn3.jpg
    https://s3.amazonaws.com/zotero.org/images/forums/u14260961/84c2cc86v2r929ri50m2.jpg
  • dstillman
    edited 16 days ago
    Can you provide a Debug ID (different from a Report ID) for Zotero startup through this error, using the "Restart with Logging Enabled…" option? (We only need the number, not a screenshot.)

    Also, is this an institutional computer?
  • jeanaliceyang
    1915721591. This is not an institution computer
  • dstillman
    That’s not a Debug ID.
  • jeanaliceyang
    D1660718302
  • dstillman
    That's not from Zotero startup. Again, you should use the "Restart with Logging Enabled…" option.
  • jeanaliceyang
    Can you send me to a page with exact instructions. Under help, I don't have that option
  • dstillman
    I linked to instructions above.
  • jeanaliceyang
    I followed your instructions again and this is what I got. If this is not a Debug ID can you give an example of what I should be looking for

    This is from "A window should pop up containing a Debug ID (e.g., “D12345678”). Click “Copy to Clipboard” and paste the Debug ID into your forum thread."

    D2027534496
  • dstillman
    That's it, thanks. It looks like a change we made in 7.0.14 causes downloads to fail if they take more than 30 seconds. You have some large files (e.g., a >500 MB file) that are taking longer than that.

    For now, you may want to set it to download files "as needed" in the Sync pane of the Zotero settings, which will at least allow you to download smaller files on-demand (and may allow large files to download just by virtue of their downloading one at a time).

    We'll release a 7.0.15 within a few days with a fix. Sorry for the trouble.
  • dstillman
    @jeanaliceyang: Fixed now in 7.0.15. Thanks very much for reporting.
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