Microsoft Word add-in for Mac on Office 365 as a third party user from university

I have dowloaded Zotero on my new MacBook Air and am trying to install the add-in for Microsoft Word. However, when I press that button from Settings + citation nothing happens when I click on it. I have contacted my IT department at my university and they have not been able to help. Other plug-ins appear like EndNote and Mendely, but not Zotero. Is it because it is Office 365 online as a third party user through a university? I have to think many other students have a similar set-up.
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