Syncing set up

careybunning · 2025-03-11T01:23:18+00:00

I've recently downloaded the Zotero application to my computer. Everything is set up and working, except syncing. I keep getting an error or time out message. I've downloaded a debug output, I was wondering if anyone could tell me what the problem is and how I fix it...not sure how to attach the report though...
I'm not very tech savvy, explain it like I'm five!

Thank you!

dstillman · 2025-03-11T01:32:10+00:00

Are you able to submit a Debug ID for a sync attempt that fails?

careybunning · 2025-03-11T01:39:59+00:00

I get an error when I try to submit the debug ID, but I can copy and paste the output

careybunning · 2025-03-11T01:40:04+00:00

[JavaScript Error: "The connection was refused when attempting to contact wss://stream.zotero.org/." {file: "chrome://zotero/content/xpcom/streamer.js" line: 155}]

[JavaScript Error: "WebSocket connection closed: 1006 "]

[JavaScript Error: "Request timed out"]

[additional errors removed — D.S.]

(1)(+0000001): Error: Request timed out Error: Request timed out Zotero.HTTP</this.TimeoutException@chrome://zotero/content/xpcom/http.js:93:18 Zotero.HTTP</this._requestInternal/xmlhttp.ontimeout@chrome://zotero/content/xpcom/http.js:390:23 From previous event: oncommand@chrome://zotero/content/preferences/preferences.xhtml:1:25

(1)(+0000000): HTTP POST https://api.zotero.org/keys failed with status code 0

(2)(+0000000): Channel status was 2152398850

dstillman · 2025-03-11T01:40:54+00:00

Right, so Zotero just can't connect to the internet at all. See Connection Error.

If this is an institutional computer, you should ask your IT department for help.

careybunning · 2025-03-11T01:42:46+00:00

This is my personal computer.

I've tried looking at that page...but I don't understand a word of it or how to do what it is asking!

dstillman · 2025-03-11T01:44:14+00:00

Then it would be due to security software on your computer, VPN software, or some proxy setup. You'll need to ask someone to help you using the info on that page.

dstillman · 2025-03-11T01:45:27+00:00

If you email the debug output from Reporting Startup Errors to support@zotero.org with a link to this thread, we can tell you if Zotero is trying to use a proxy server, but that's about all we can do on our end.