Upgrade StorageZotero Connector not working in Web of Science
Hello all from a desperate user in Helsinki, Finland.
The "case number" is 869423912.
I was demonstrating Zotero today for some customers (using chrome) and I wasn't able to demonstrate any ways to export/import references to the library. The problems started partially two days ago (possibly earlier, as I haven't tried the connector that much before) when I noticed an error message i the connector in WOS, indicating there was a translator problem. But yesterday evening I was still able to export RIS-files from WOS and use Zotero connector in Pubmed, so I had some stuff for my demonstration. At some point yesterday night however, I got an error message saying that Zotero had fell down and was going to restart. When it was restarted it seemed fine, but it probably did something that caused the larger problem with my exports. Today no exporting options I tried worked in WOS and Pubmed.
The error code I get in the connector tells me there is an issue with the translator, and the error report gives messages like [Info: Service worker (re)started at 2025-03-06 18:08:30] and Java-script errors. Now in the afternoon a new issue (for me) with the WOS Connector appeared, as the connector only offers the option to export "Web page with snapshot", not the full reference.
Today I managed to get the RIS problem addressed. I found an instruction to reset the translator both in Zotero and the Connector, and after that the RIS imports work fine and the Connector work in Pubmed, but not in Web of Science. I have tried to remove the connector and install it again, update the browser, restarted the computer etc, but I seem to just get more and more tangled up in this.
I'm quite illiterate when it comes to "IT-language", I know nothing about coding or scripts (crafts are more my thing), so is there anyway someone can tell me what to do get the WOS connector working in really plain "hands on" language? I hope so and would really appreciate that
Best wishes, Pia
The "case number" is 869423912.
I was demonstrating Zotero today for some customers (using chrome) and I wasn't able to demonstrate any ways to export/import references to the library. The problems started partially two days ago (possibly earlier, as I haven't tried the connector that much before) when I noticed an error message i the connector in WOS, indicating there was a translator problem. But yesterday evening I was still able to export RIS-files from WOS and use Zotero connector in Pubmed, so I had some stuff for my demonstration. At some point yesterday night however, I got an error message saying that Zotero had fell down and was going to restart. When it was restarted it seemed fine, but it probably did something that caused the larger problem with my exports. Today no exporting options I tried worked in WOS and Pubmed.
The error code I get in the connector tells me there is an issue with the translator, and the error report gives messages like [Info: Service worker (re)started at 2025-03-06 18:08:30] and Java-script errors. Now in the afternoon a new issue (for me) with the WOS Connector appeared, as the connector only offers the option to export "Web page with snapshot", not the full reference.
Today I managed to get the RIS problem addressed. I found an instruction to reset the translator both in Zotero and the Connector, and after that the RIS imports work fine and the Connector work in Pubmed, but not in Web of Science. I have tried to remove the connector and install it again, update the browser, restarted the computer etc, but I seem to just get more and more tangled up in this.
I'm quite illiterate when it comes to "IT-language", I know nothing about coding or scripts (crafts are more my thing), so is there anyway someone can tell me what to do get the WOS connector working in really plain "hands on" language? I hope so and would really appreciate that
Best wishes, Pia
https://www.webofscience.com/wos/woscc/summary/e6d132ec-fe04-46a6-9c43-cb0aede4e0df-014f4aaa5c/relevance/1
PS. Now the connector does not seem to be able to connect with Zotero (desktop version).
“The Zotero Connector was unable to communicate with the Zotero desktop application.” My Zotero is open and closed and opened the browser again. I tried this url http://127.0.0.1:23119/connector/ping and it says Zotero is running
Please let me know if you continue having any issues.
URL：https://webofscience.clarivate.cn/wos/alldb/summary/37bef562-ce54-4af4-a35a-a8eb1fab794c-014fcb8d35/relevance/1
i understand this one:(As far as I know, Web of Science doesn't host any PDFs on its own, so when you do get a PDF, it's because Zotero looked up the DOI and found one. It could be that Zotero just can't find anything for the item you're trying to save.).
It makes sense that Web of science only provides links to the websites that host PDFs so that it's ok if the connector cannot extract PDFs.
But one week ago when i click the connector button to save the items on web of science,the save loading bar displays the corresponding PDF file under each entry.
for example（just analogy）：
https://s3.amazonaws.com/zotero.org/images/forums/u16480949/tqbsz3e6z8el34ybf199.png
https://s3.amazonaws.com/zotero.org/images/forums/u16480949/b3sos49fwugry8ipg90h.png
And at that time,i didn't download the Attanger.I think Zotero might not find pdf through the DOI automaticly without the plug-in.
Please forgive my inauthentic English.However,translation is prone to misinterpretation.
https://www.webofscience.com/wos/woscc/summary/e6d132ec-fe04-46a6-9c43-cb0aede4e0df-014f4aaa5c/relevance/1
Sorry about not including the link to the problem. Which is when using Chrome and trying to export references with Zotero Connector (in WOS). It works in Microsoft Edge, but Chrome is the recommended browser at our institution. It only allows export of snapshots, not references. And the web page on the Zotero icon is grey.
https://s3.amazonaws.com/zotero.org/images/forums/u1953789/lq33e7b9io0g1o183fwf.png
Have a nice day!