Update credit card info in order to renew subscription

Lucettealouette
Hello,
Zotero won't let me update my credit info because a payement is pending ("A payment is currently pending. Other updates cannot be made until it completes.") but the card is expired and I need to update it first in order to renew my subscription.
I can't seem to find a way to cancel the current payement in order to first update my credit info and then renew my subscription.
Thank you for your help.
  • fcheslack
    Generally you just update your payment details without a transaction starting, and you can close the payment dialog to cancel.

    When a transaction has already started but doesn't complete, it will get automatically cancelled after a few minutes.
  • lgstephenson
    I have been having the same problem for several days. How can we resolve this?
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