Zotero in Word appears as RefWorks-RCM?

saraymdez
Hello,

I just installed Zotero in my computer but it does not appears the Zotero pluggin or extensión in Word. The is a new one but it is called RefWorks-RCM. I am not sure what it is and if I press it it doesn't appear the options "add/edit citation", "add note"...I attached to this message an screenshot. It asks me to log in.

Can anyone help me? Thank you.

https://s3.amazonaws.com/zotero.org/images/forums/u16485684/6i53wiu4zts0jvw67gz3.png
  • aborel
    Refworks-RCM is a different tool: https://store.office.com/addinsinstallpage.aspx?rs=en-001&assetid=WA104380122

    There is probably some kind of confusion. How did you install Zotero? Leaving the the Word plugin aside for a moment, can you run the desktop program itself?
  • saraymdez
    Hello aborel,
    I installed Zotero program and the connector from www.zotero.org. The plugin does appears en Google Docs but not in Word in my laptop (the Refworks-RCM plugin appears in Word but not in Google Docs). I unistall uninstall and installed again the zotero connector but I have the same situation. And I cannot figure out how to quit Refworks-RCM from Word or from my computer.
    And yes, I can run the desktop zotero program itself, no problem.
  • aborel
    OK, that's a good start. You can probably ignore Refworks-RCM, I assume it plays no direct role in your case. But you said "a new one", was it installed by someone else?

    In any case, there are instructions for people with word processor plug-in problems:
    https://www.zotero.org/support/word_processor_plugin_troubleshooting

    Note that the sequence of the suggested steps is important. it is also useful to keep a note of the outcome of each step to facilitate the continuation of this discussion if necessary.

  • saraymdez
    No, at first, I don't know why RefWorks-RCM appears in Word. I am the only one using this laptop.
    Thank you for the instructions link. At least, I can use the zotero plugin in Google Docs.

  • saraymdez
    Ok, it is ok now. I can see the zotero plugin in Word now. I really don't know what was the problem. I reached to the image I attach to this message, then I quit the click of zotero.dotm and click again, pressed accept and then I can see the plugin now.

    https://s3.amazonaws.com/zotero.org/images/forums/u16485684/p773thtqj5339novcm75.png
  • aborel
    Great!
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