Error connecting to server. Check your Internet connection.

careybunning
I've recently downloaded zotero. I haven't been able to set up syncing though. Every time I try, it comes up with the error message. The problem is, I'm not particularly tech savvy, and I have no idea what the instructions on the website about proxies mean, let alone able to try them.

Can anyone walk me through it like I'm five? If it makes a difference, my laptop is a 2018 Macbook Air, and I use Mozilla Firefox.

Thanks
  • enozkan
    My guess is you are looking at the Zotero connector's preferences in Firefox, which has a Proxies tab. That's not where you set up sync.

    You don't set up syncing in Firefox/browser. You need to install the Zotero app, and go to the app's preferences. https://www.zotero.org/support/sync#data_syncing

    If it says "Firefox" at the top bar of your screen (next to the Apple sign), you are in the wrong place. It should say "Zotero".



    But that's just a guess.
  • enozkan
    (And the Preferences are now called Settings.)
  • dstillman
    I assume @careybunning is referring to the Connection Error troubleshooting steps, which should be linked from the error dialog.

    @careybunning, when exactly do you get this error? Are you able to submit a Report ID, or does that fail too?

    Is this an institutional computer? Are you running any third-party security software or connecting to the internet via a VPN or proxy server?
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