iOS Debug Log: D847526334

bacharya28 · 2024-12-09T06:14:57+00:00

I already have a WebDAV sync enabled on me laptop and I am trying to sync me iPad with this WebDAV. However, this does not work. I can sync files from me laptop but these files are not available on my IPad.

michalrentka · 2024-12-09T07:22:45+00:00

Hi, can you explain what you mean by "files are not available"? Are those attachments missing completely (you can't see them in items list or item detail) or they are synced but when you tap an attachment you can't view it?

bacharya28 · 2024-12-09T08:37:22+00:00

I can not see the papers, my library is empty on my iPad app.

michalrentka · 2024-12-09T08:50:02+00:00

So you just downloaded the iPad app, logged in and nothing synced?

If you go to your laptop, change some item (edit a name temporarily for example), sync on laptop and then sync on iPad, does that item appear on iPad?

bacharya28 · 2024-12-09T08:53:43+00:00

I downloaded the app and set up the same WebDAV link on the iPad as well. And I see none of my papers, basically the library is empty. Should the set up not be done on the iPad ?

michalrentka · 2024-12-09T08:55:33+00:00

When you open our web client, do you see your items there?

bacharya28 · 2024-12-09T08:57:56+00:00

No, I don’t but I am not using the Zotero client and using a personal cloud storage to enable sync . I do see that the files are uploaded to the cloud storage

michalrentka · 2024-12-09T09:28:30+00:00

I'm not sure I understand what you mean by using a personal cloud storage to enable sync, but if you mean you store your data directory in cloud, you shouldn't do that. If that's the case, your data directory can be corrupted and we won't be able to help you.

The correct way to do this is you set up data sync with Zotero and if you don't want to sync your files with Zotero too, you can enable WebDAV sync for files. That way you'll see your items and files on all clients (web, iOS, Android, desktop)

bacharya28 · 2024-12-09T11:08:42+00:00

https://s3.amazonaws.com/zotero.org/images/forums/u11047276/0vfw7idtbquknrhpzzio.png

I am using the WebDAV to sync the files and am not storing my data directory in cloud. Here in a screenshot of the sync setting that I use. However this does not allow me to see my items and files on iOS or Web clients.

dstillman · 2024-12-09T11:10:28+00:00

The account you're posting from has never been synced with the desktop app, only the iOS app. I'm not sure why you said you weren't using the Zotero client — that means the desktop app, which is what you just showed a screenshot from — but assuming you're actually syncing the desktop app, you're syncing with a different account. You need to switch the iOS app to use the same account, and then you should delete this account to avoid future confusion.

bacharya28 · 2024-12-10T05:23:07+00:00

Thank you, I had somehow different accounts on both the devices but linked to the same email. I deleted one of the accounts and that fixed it :)

dstillman · 2024-12-10T05:29:08+00:00

Well, but like I said, the account you're posting from is the account you would've wanted to delete, since it's never been synced with any data. If you were already syncing data in a given account, you can't delete it and continue to sync that data to another account.

So I'm not sure what you mean by "and that fixed it"…