For anyone who's gotten this fixed: Is there a specific setting, patch, or repair procedure we should ask our IT department to request from Cisco? Given past experience with IT tickets, I know that a vague "help, it's broken, please contact Cisco" won't work.
@romesh: Were you under the impression that they were fixing this globally, or only at an institutional level?
@k.martin.m: This is a false positive in Cisco Secure, and if it's not fixed globally, it really needs to be. You should point your IT department at this thread and ask them to reach out to us at support@zotero.org.
Just FYI, did use the Windows 8 compatibility mode fix and it worked. I've informed our Faculty IT about this in case others are running into this problem and how to fix it if they are.
@Zerriffi: That's not a proper fix, though, and may have other undesirable side effects. This needs to be fixed by Cisco. A local exclusion can also be added by your IT department, but this really needs to be reported to Cisco so they can fix it for everyone. Please have your IT department contact us at support@zotero.org.
I am going through the very lengthy process with Cisco to get this formally fixed instead of just adding an exemption into the AMP/Secure client console to exclude zotero.exe....will update when I can
@dstillman Cisco has the installer and all the information/logs they asked from me... "the engineering teams are working on it" but no firm timeline given...
For people still experiencing this, give the latest Zotero beta (7.0.10-beta.3) a try. No specific reason to think it will help, but we fixed something that caused some other security software to stop the app from loading.
"Sorry for the delay in this. I did hear from the Engineering team more on this resolution.
The fix for this will be available in version 8.4.4. This is expected to be released at the end of January. (But this is just a best guess at this time so no guarantees.)"
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@k.martin.m: This is a false positive in Cisco Secure, and if it's not fixed globally, it really needs to be. You should point your IT department at this thread and ask them to reach out to us at support@zotero.org.
FYI Cisco sent this to me today:
"Sorry for the delay in this. I did hear from the Engineering team more on this resolution.
The fix for this will be available in version 8.4.4. This is expected to be released at the end of January. (But this is just a best guess at this time so no guarantees.)"