Word plugin not finding references since upgrading to 7 (Mac, OS14.7)

jeremie.rossy
I just upgraded to Zotero 7 on my MacBook Pro. The word plugin is there all good and the search window pops up when I select "add citations". However, it goes all wrong when I type some keywords in. The progress wheel keeps spinning forever and no suggestions of reference appear. I re-installed the plugin manually ("Zotero.dotm" in the proper word start-up folder of my library), restarted everything, several times, in various sequences, nothing works.
I am left with that annoying progress wheel and can't insert any reference any more, which basically makes Zotero totally useless.
Anyone having any idea of how to troubleshoot this?
https://s3.amazonaws.com/zotero.org/images/forums/u8810264/nui1ixdhpx92muvu8y4d.png
https://s3.amazonaws.com/zotero.org/images/forums/u8810264/pwgw8e894gfglxyzputt.png
  • jeremie.rossy
    By the way, I just reverted back to 6.0.37 and now it works like a charm. but 7 looks awesome and I'd be very happy to use it.
  • adomasven
    Submit a Debug ID from Zotero 7 for an attempt to insert a citation.
  • jeremie.rossy
    ha, thanks very much for the lighting fast comment. but I would have to re-upgrade to 7 to do that, wouldn't I? that would be a bit too much (as I would need to re-re-dowgrade to 6.0.37 after that to be able to work...)
  • adomasven
    Right, but if you want us to fix this for you so that you can permanently upgrade to Zotero 7, you will need to perform the troubleshooting there. You can install both Zotero 6 and 7 alongside each other, e.g. by installing the portable version of 7 temporarily for troubleshooting.
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