Upgrade StorageI broke Switch Word Processors
Report ID: 926139566
I'm trying to switch a document from Google Docs to MSWord. After following the "Moving Documents with Zotero Citations Between Word Processors," Zotero keeps throwing a "Zotero experienced an error updating your document" error when I Refresh in MSWord.
I've tried all of the troubleshooting steps in https://www.zotero.org/support/kb/debugging_broken_documents
I'm using
Zotero 7.0.9 (64-bit)
Word Version 2409 (Build 18025.20090 Click to Run)
Windows 11 Pro Version 23H2 OS Build 22631.4460
Sending document by email.
I'm trying to switch a document from Google Docs to MSWord. After following the "Moving Documents with Zotero Citations Between Word Processors," Zotero keeps throwing a "Zotero experienced an error updating your document" error when I Refresh in MSWord.
I've tried all of the troubleshooting steps in https://www.zotero.org/support/kb/debugging_broken_documents
I'm using
Zotero 7.0.9 (64-bit)
Word Version 2409 (Build 18025.20090 Click to Run)
Windows 11 Pro Version 23H2 OS Build 22631.4460
Sending document by email.
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adomasvenThanks for sending the document in. If you temporarily remove the table of contents (you can cut it, restore citations, then paste it back), then document restoration will work. We'll look for a fix to make sure it works properly in the future.
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tbahulaBrilliant, thank you! (I'm sure that I tried that but I may have deleted too much... or not enough!) It would be lovely to see that tip in the debugging documentation.