Word plugin freeze/unresponsive
Hi team,
A few days ago, I started getting problems with the word plugin getting very slow and then completely unresponsive. Ribbon was working fine, but when clicking on 'add/edit citation' nothing happened. This was on Zotero 6. Have updated to Zotero 7 and still experiencing the same thing. I've worked through the uninstall and reinstall instructions with no joy.
All that happens is the Word window greys out waiting for the dialogue box to appear and there's nothing.
After attempting some of the troubleshooting solutions I've also started getting macro disabled messages which I never had before. I've worked through and added the Word/STARTUP folder to Trusted Locations.
This is an institutional device (Windows laptop) and I will also speak with the IT team. Any leads or pointers will be welcome.
Much appreciation in advance! I really don't want to go through uninstall/reinstall the whole program if I can avoid it.
A few days ago, I started getting problems with the word plugin getting very slow and then completely unresponsive. Ribbon was working fine, but when clicking on 'add/edit citation' nothing happened. This was on Zotero 6. Have updated to Zotero 7 and still experiencing the same thing. I've worked through the uninstall and reinstall instructions with no joy.
All that happens is the Word window greys out waiting for the dialogue box to appear and there's nothing.
After attempting some of the troubleshooting solutions I've also started getting macro disabled messages which I never had before. I've worked through and added the Word/STARTUP folder to Trusted Locations.
This is an institutional device (Windows laptop) and I will also speak with the IT team. Any leads or pointers will be welcome.
Much appreciation in advance! I really don't want to go through uninstall/reinstall the whole program if I can avoid it.
https://s3.amazonaws.com/zotero.org/images/forums/u193959/46enp96ssn7fq15whvaz.png
What IT were able to do was to set the access back to account level same as Word. They've said that if there's an update it will need to be installed by using the new installer from the website (security settings mean that I won't have enough access to install it from within Zotero).
Have checked and the plugin is working again, huzzah!
Hope that helps others! It might also be useful for devs as we continually adapt to evolving IT security contexts.