Zotero unresponsive！！！！

Edo0109 · 2024-10-29T07:29:03+00:00

Zotero will be unresponsive while syncing, it becomes unresponsive as soon as syncing starts, and the sync fails!

dstillman · 2024-10-29T07:29:31+00:00

Can you provide a Report ID?

What happens after it becomes unresponsive? Do you have to force-quit it, or does it come back?

Edo0109 · 2024-10-30T08:25:03+00:00

Report ID：1184370871.
Once I click syncing, it will unresponsive.and wait about 2min it will responce again.

dstillman · 2024-10-30T08:26:32+00:00

Restart in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins. If it still happens, provide a Debug ID (different from a Report ID) for reproducing the hang.

Edo0109 · 2024-10-30T08:29:45+00:00

I tried to Restart in Troubleshooting Mode,but it still unresponsive.
ID:218892356. There is no Debug ID

dstillman · 2024-10-30T08:31:05+00:00

I linked to instructions for generating a Debug ID. We can't help you without that.

Edo0109 · 2024-10-30T08:36:11+00:00

Is this matters to the OneDrive? I put my documents in the OneDrive.
If i chose the default data base，i cant open my papers in Zotero.

dstillman · 2024-10-30T08:51:34+00:00

I don't know what you mean by that, but if you have your Zotero data directory in OneDrive, you absolutely can't do that.

https://www.zotero.org/support/kb/data_directory_in_cloud_storage_folder

Again, we would need a Debug ID to help further.

dstillman · 2024-10-30T08:52:52+00:00

@Edo0109: Also note that you have a huge attachment in your Zotero library that won't sync and that could be causing problems:

[JavaScript Error: "HTTP POST https://api.zotero.org/users/15384125/items/KJJ4E5UF/file failed with status code 400:

Files above 4 GB are not currently supported"]

Paste KJJ4E5UF into the search bar in All Fields & Tags mode, delete that attachment, and empty the trash.