Unable to Access Classic View Dialog box

SharonWest · October 21, 2024

When inserting a footnote citation, the classic dialog box is check as the preferred format but it does not appear. Instead, the citation is added. I uninstalled and reinstalled Zotero, but the dialog box is not showing up when adding citations. Any assistance is appreciated.

dstillman · October 21, 2024

What do you mean by "Instead, the citation is added"?

See Reporting Problems for the two things we'll need to help.

SharonWest · October 22, 2024

Here is the reportid: 107436504.

The Word plugin is not working. I've uninstalled and reinstalled Zotero several times, the plugin and the Chrome connector as well. When I add a footnote citation, I do not get the dialog box. Please see attached.
https://s3.amazonaws.com/zotero.org/images/forums/u15382548/ohvi7m4y158qvsdk30q6.png

SharonWest · October 22, 2024

This is the page that opens after I select 'Add/Edit Citation'.
https://s3.amazonaws.com/zotero.org/images/forums/u15382548/zwgrszrkok96819so071.png

adamsmith · October 22, 2024

Right -- you'd need to pick a citation style: those are the document preferences, they always open on first citation. Only then you'd get the search bar.

SharonWest · October 22, 2024

The Turabian 9th edition (full note) is selected. How do I confirm the selection is being saved? I selected the citation format from the Style Manager.

adamsmith · October 22, 2024

By clicking on the OK button as in any window.

(And styles are selected per document, not in the style manager -- obviously you want to be able to have different documents with different citation styles)

SharonWest · October 22, 2024

Perhaps the upgraded version works differently. When adding new citations, I never see the dialog box to select the classic view, even after I select OK on the first citation. Similarly, when I add/edit subsequent citations, the dialog box is not visible.

adamsmith · October 22, 2024

What do you see after clicking OK or when editing citations? Seems very unlikely that it'd keep prompting you to select a citation style?

The behavior here hasn't changed (though note that the red box is not the 'classic' add citation dialog, so if you have classic selected in the preferences but want the red box, uncheck that option).