iPad - Error: Unable to unzip snapshot

wuhuichn
I downloaded a PDF file on my iPad Zotero, but it can't be opened with the information "iPad - Error: Unable to unzip snapshot". Only this pdf faces this problem, when I open another pdf file, it can work normally. I use Webdav to store the PDF files, and
I tried to verify the server on my iPad and Mac version Zotero, but it still can't be opened on my iPad even though the Mac version PDF files work well.
iPad Zotero version 1.0.42, Build 294
Debug ID D278950599
Thanks in advance for helping me with my problem.
  • mvasilak
    Hey @wuhuichn, thanks for the feedback, we'll look into it.
    In the meantime, can you please try the following:
    - tap and hold this item to get the context menu
    - select the action "Remove Download"
    - tap again the item to download and open

    Let us know if this fixes your issue.
  • wuhuichn
    Hello @mvasilak, I have followed your advice step by step, but it still reports 'unable to unzip snapshot'.
  • mvasilak
    Can you also try this for me:
    - Copy the file in your desktop and rename it to not have "รถ" in its name.
    - Add this copy to Zotero desktop and sync.
    - Start a debug log.
    - Try to open this copy in iOS.
    - Stop the debug log and post the id here.

    These steps may not copy your annotations on the document, but it will provide us some more helpful details.
  • wuhuichn
    Thank you @mvasilak. It works. I added a new PDF file to the Zotero desktop and made some highlights and notes in the new file. After I finished syncing the file on the desktop and reopened it in the iOS Zotero app, the PDF file could be opened. The debug ID is D1558905426.

    Thank you very much for helping me with the problem.
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