Glitch with Linked Files

museumgirlknitz · 2024-10-15T00:23:21+00:00

I have a whole collection of linked items that is experiencing a glitch.

Once I alter an item, all the other items start to act weird. The item image gets stuck, and no matter what other items I click on, the same image appears. The file name gets stuck, but when I click another item, the filename is corrected. Then, when I click the third item, it gets stuck until I click the fourth item. When I double-check, the correct items always appear.

When I quit Zotero and restart it, everything works fine until I rename an item. Then I have to restart it again.

Initial item after making a change:
https://s3.amazonaws.com/zotero.org/images/forums/u9660582/27ylqixia2hf0rvt5doz.png

Image stuck and file name correct:
https://s3.amazonaws.com/zotero.org/images/forums/u9660582/0jg7zkmry1i8stpl3a7u.png

Image stuck and file name wrong:
https://s3.amazonaws.com/zotero.org/images/forums/u9660582/4n5hhd8jwtic1y7d1o88.png

Opened attachment:
https://s3.amazonaws.com/zotero.org/images/forums/u9660582/wzij3wdvfijqpx5tdu14.png

dstillman · 2024-10-15T02:09:17+00:00

Does it still happen in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”)?

If so, we'd want to see a Debug ID and exact steps to reproduce.

museumgirlknitz · 2024-10-15T22:22:59+00:00

Ok it doesn't do it in Troubleshooting Mode. So what do I do now?

dstillman · 2024-10-16T00:54:48+00:00

You'll need to identify the plugin that's causing it and then report the problem to the plugin's developer.

museumgirlknitz · 2024-10-16T01:11:31+00:00

ОМG! Thank you. I didn't even remember having any plugins because I don't use them. I installed them to see if they would work for this or that. The two I had installed were Zotcard and Actions & Tags. I uninstalled, restarted, and the glitch is gone!

museumgirlknitz · 2024-10-17T01:01:33+00:00

I spoke too soon. Tonight I was working in the same collection and it started acting up. It all worked fine for about 5 minutes and then started getting stuck again. I followed the Debug ID instructions.

Here is the Debug ID - D378536329.

dstillman · 2024-10-17T04:50:47+00:00

Is there a specific series of steps you can take to reliably get it to happen after a Zotero restart?

museumgirlknitz · 2024-10-18T19:14:10+00:00

Here are the specific steps.

1. Open Zotero and select the collection with attachment that is a linked file.
2. Change name of item (top field on side panel) and hit return to save.
3. I can usually work for about 3 to 5 minutes - changing.
4. After about 3 to 5 minutes, I change an item name and the image file gets stuck on the last card I worked on.
5. Have to quit Zotero and restart it to get everything to work correctly again.

I don't know that I am using the right terminology for all the parts of Zotero so I have included a screen shot here with labels to make it all make sense.

https://s3.amazonaws.com/zotero.org/images/forums/u9660582/kxx1a6sxs24fzx4ebxk2.png

I also have a video recording the glitch.