Web Library issues

lottawilen
Hi, I'm getting recurrent issues with Zotero Web Library. The front page opens normally but all of my files fail to open. I attached a screenshot here at the end of this post of what it looks like. This happens with both Safari and Chrome.

This morning an error code appeared and a suggestion that I should write a post here about the problem. Here's the error code that i received:


setColorScheme@https://www.zotero.org/static/web-library/pdf-reader/reader.js:2:1038093
_updateState@https://www.zotero.org/static/web-library/pdf-reader/reader.js:2:1105580
setColorScheme@https://www.zotero.org/static/web-library/pdf-reader/reader.js:2:1111607
@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:43:278005
Js@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:93421
yu@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:113378
@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:112154
mu@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:112212
nu@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:106074
nu@[native code]
Mi@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:46925
@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:103493


_me@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:43:271859
div
div
@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:25:86713
nP@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:25:101214
tye@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:43:298336
oye@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:43:303130
cye
t@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:179232
t@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:181253
t@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:176516
t@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:207811
uye
t@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:176516
r@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:196413
u@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:197966
Connect(u)@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:153647
wC@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:213517
MC@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:20:216860
dye@https://www.zotero.org/static/web-library/zotero-web-library.1727728765.js:43:306654

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.6.1 Safari/605.1.15



Here's the picture of a file failed to open

https://s3.amazonaws.com/zotero.org/images/forums/u13925253/8eemj4o6efadqvx7v72k.png
  • tnajdek
    Could you please navigate to the web library, open your browser's console, run the following code, and paste the output here?

    localStorage.getItem('zotero-web-library-prefs')

    Afterwards, you can run the following code in your console to reset all locally stored preferences (such as table columns and sorting), which should resolve this issue (after reloading the page):

    localStorage.clear()

    Let us know if that solves the problem.
  • tnajdek
    I can see now that this was in Safari 15, which unfortunately is too old to support the reader. In the upcoming release of the web library, we will display a relevant message (as we currently do for Safari 14 and older).

    To access the reader in the web library, you'll need to update Safari or use another browser.
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