Word crashes while Zotero adds citation
OS: Win11
Zotero version: 7.0.5 (64-bit), word plug-in
Debug ID: D781260657
Hey all,
I have been using Zotero for some years now, mostly without any issues. Since last week, my entire word document crashes when I want to add a citation. The problem always occurs in the same pattern, which is described step by step below:
- I click on "add/edit citation"
- then I choose the literature and the pages that I want to quote
- then I click on enter
- for a moment, Zotero gets stuck in the processing bar
- then my entire word document crashes
- then a window pops up that says: "a problem occured, while your document was updated. Do you want to see an instruction for troubleshooting?"
- once I click on "yes", I am beeing forwarded to the following webpage: https://www.zotero.org/support/kb/debugging_broken_documents
The Problem also occurs when I click on "add/edit bibliography"
The Debug ID is the following: D781260657
The pop-up window looks like this:
https://s3.amazonaws.com/zotero.org/images/forums/u7503521/syu5zxvdgl7ob3rswga3.jpg
Any help out there?
Thanks!
Zotero version: 7.0.5 (64-bit), word plug-in
Debug ID: D781260657
Hey all,
I have been using Zotero for some years now, mostly without any issues. Since last week, my entire word document crashes when I want to add a citation. The problem always occurs in the same pattern, which is described step by step below:
- I click on "add/edit citation"
- then I choose the literature and the pages that I want to quote
- then I click on enter
- for a moment, Zotero gets stuck in the processing bar
- then my entire word document crashes
- then a window pops up that says: "a problem occured, while your document was updated. Do you want to see an instruction for troubleshooting?"
- once I click on "yes", I am beeing forwarded to the following webpage: https://www.zotero.org/support/kb/debugging_broken_documents
The Problem also occurs when I click on "add/edit bibliography"
The Debug ID is the following: D781260657
The pop-up window looks like this:
https://s3.amazonaws.com/zotero.org/images/forums/u7503521/syu5zxvdgl7ob3rswga3.jpg
Any help out there?
Thanks!
@adomasven: I just updated my word version to Word for Microsoft 365 MSO (Version 2409 Build 16.0.18025.20030) 64 Bit
I have been using the MS Office version indicated above for many years now, as it is provided by my university. I’ve never had any issues, while using MS and Zotero.
I provided a Debug ID above. Has anyone taken a look at it?
However, the problem still persists in one specific document (the document I worked on until I started troubleshooting).
Will see how it works with the new version of Word. I keep you posted.
today, the problem occured again. In the new version of Word (which I got from a reliable store). So I started troubleshooting again. I followed until step 6, the problem does not re-occur.
I am right on the beginning of my master's thesis and quite cluesless, if troubleshooting will be the only solution for the upcoming months?
You can also use step 12 on the problematic document to try and isolate the specific part of the document that's at fault and send it to support@zotero.org. Make sure to include the version of Word that you're using and a link to this thread.