Zotero on Google Docs, Google Chrome (Version 129.0.6668.58 (Official Build) (64-bit)), Ubuntu 22.04

Report ID: 651167926

I have a relatively large google document (68,000 words, 150 citations)
When I try to add a citation to my document, one of two things happens.
1. It is selects the citation, but then, the cursor moves to the beginning of the document and the Find/Replace function starts looks for ".". I've tried to let this run its course once. It ran for several hours (and it only proceeds if the window is active). It does not add the citation.

2. It does not respond to any of the items in the zotero dropdown menu, other than to report the following error in my console.

https://s3.amazonaws.com/zotero.org/images/forums/u476024/udbnmy1ueplwwbl3pq0m.png

These may be two separate problems. But they usually occur one after the other, and they have the same effect of not allowing me to add or modify any citation.

Thank you for your attention.
  • You can ignore 2, it just means that an integration operation is already running and another one cannot be started. As for 1, one of the citations in your document got replaced by a ".", which is why you are seeing this. You will have to find it and either delete it or edit at which point you should be prompted to restore it to its original text. If you are able to figure out what may have caused the citation to turn to a "." please let us know.
  • edited September 24, 2024
    Thank you for your reply.

    Since this morning, none of the options in this dropdown menu (please see attached picture) are responsive. I'm not able to work out why this is the case. I have used this google document for this project since the beginning and zotero has worked well for citations.

    I have submitted the debug output log: D164874400

    https://s3.amazonaws.com/zotero.org/images/forums/u476024/g4nvfqv9ff5ix79romb8.png

    Update: I restarted my local zotero installation and refreshed the google document, and this problem went away. I'm not sure why it occured. Updating citations has become progressively slower as the size of the document has increased.
  • Restart Zotero and your browser.
  • Thank you for your help. I managed to isolate the problem with the citations and fix it.

    If I cite an article from a web publication which is written by "stafff", or which does not have a named byline (like many articles in The Economist magazine are), it seems to give me trouble if I categorize it as a "Magazine Article" rather than as a "Web Page". This seems to be what causes that "." problem.
  • edited September 25, 2024
    Could you provide step-by-step instructions for how to reproduce this in a new document so that we can fix it for everyone?
  • edited September 25, 2024
    This is the citation listed as a full note (Chicago, 17th edition, classed as a Webpage and as a Magazine Article

    See “FTP Takeaways: Bangladesh the Busiest, Fewer ODIs for India, and T20 Windows Aplenty,” ESPNcricinfo, August 18, 2022, https://bit.ly/icc_ftp_2023-27. One further sentence in the footnote.

    This is the version of the footnote which finally worked:

    See “FTP Takeaways,” ESPNcricinfo, August 18, 2022, https://bit.ly/icc_ftp_2023-27.

    I'm not quite sure why.

    When the article is listed as written by staff, zotero leaves the author field blank.

    I've used zotero for a long time, mostly for academic work. It works well for academic citations. In this particular project, a lot of the citations are from popular magazines archives (web based and print), video archives, podcast archives, news reports, weblogs.

    Thank you.
  • Could you provide a step-by-step instruction on reproducing this in a new Google Docs document all the way from saving the item (provide an URL) to the citation becoming a "."? See Provide Steps to Reproduce.
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