Zotero 7 app for Windows not opening
I've recently started having issues with the Zotero 7 desktop app opening. Nothing happens when I click the desktop shortcut. Things I have tried:
- Uninstalling and re-installing the app
- Restarting my laptop
- Running the app as an administrator
I read in this thread (https://forums.zotero.org/discussion/109240/zotero-does-not-open) that the issue may be with my security software, but Windows Security does not appear to be blocking any apps, as far as I can tell.
Any other troubleshooting I can try?
- Uninstalling and re-installing the app
- Restarting my laptop
- Running the app as an administrator
I read in this thread (https://forums.zotero.org/discussion/109240/zotero-does-not-open) that the issue may be with my security software, but Windows Security does not appear to be blocking any apps, as far as I can tell.
Any other troubleshooting I can try?
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dstillmanIs this an institutional computer? Are you running any other security software?
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MizevskiMine is having the same problem. I was using normally, and then stopped working out of the blue
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ertattersallIt is an institutional computer. I've been in contact with my institution's IT staff and have been able to open Zotero by running it in Windows 8 compatibility mode (right click the shortcut > Properties > Compatibility tab > check 'Run this program in compatibility mode for:' and select Windows 8).
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dstillmanThat’s not a proper solution, though, and might cause other unexpected problems. Are these machines running any security software?
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ertattersallYes, and that was likely the issue. I've worked with my institution's IT staff and can now run the app normally (i.e., without the Windows 8 compatibility mode).
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psommWhat was the proposed solution from the IT staff? I have also an institutional computer running with Windows 11 and Cisco Secure Client. If I try to start the app nothing is happening.
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dstillman@psomm: Please ask your IT department to contact us at support@zotero.org so they can put us in touch with Cisco. It's ridiculous that Cisco hasn't fixed this for everyone after more than a month.
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psommThanks for clarification @dstillman. I verified this issue by uninstalling Cisco for a short moment. Without Cisco, Zotero is working fine and as expected. I will reach out to the IT.
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pembertjI am going through the very lengthy process with Cisco to get this formally fixed instead of just adding an exemption into the AMP/Secure client console to exclude zotero.exe....will update when I can