citation bar not loading
Working on Zotero 7 on a mac and I have trouble with using the citation bar: once I open the zotero citation manager and click to add/edit citation the citation bar opens in zotero (not on the word background, see image below) and then if I type an author the bar looks like it is loading but nothing appears. I tried to re-install the word plugin via preferences > cite , I tried deleting and re-installing zotero several times, I tried deleting the .jason file in the zotero profile directory... nothing seems to be working.
My Debug ID is: D1489588229
Any help?
https://s3.amazonaws.com/zotero.org/images/forums/u11571258/9tss0avtc6by80aqbei4.png
My Debug ID is: D1489588229
Any help?
https://s3.amazonaws.com/zotero.org/images/forums/u11571258/9tss0avtc6by80aqbei4.png
Thanks!
https://s3.amazonaws.com/zotero.org/images/forums/u11571258/7zog3h2ctyxg3h55x52p.png
The Debug ID is D735181012. See also the second screenshot of the problem (the citation bar keeps loading, and no citation option is added though I typed an item I know exists). I updated the macOS and also re-downloaded the MS365 package so everything is up to date.
https://s3.amazonaws.com/zotero.org/images/forums/u11571258/77twjdkf7qs6wt6e3z3p.png