Download page only shows option for IOS

alfridasteimle · September 2, 2024

How do I get the download page to show an option to download the program on a Mac and not through the App Store for IOS?

dstillman · September 2, 2024

Are you saying you're only seeing the App Store link on a Mac?

In what browser? Can you provide a screenshot?

alfridasteimle · September 3, 2024

Yes, exactly. I am using safari, could this be the problem?

https://s3.amazonaws.com/zotero.org/images/forums/u7036961/tcygzxaml3zrgsbzu3w7.png

dstillman · September 3, 2024

What macOS version? If you go to this URL, what does it say at the top under "Your user agent"?

Everlyn0308 · September 3, 2024

me too！！！！

dstillman · September 3, 2024

@Everlyn0308: You'd have to provide more information for us to help you. See my questions above.

alfridasteimle · September 3, 2024

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Safari/605.1.15

dstillman · September 3, 2024

What macOS version and full Safari version from Safari menu → About Safari?

alfridasteimle · September 3, 2024

I don't know. How can I see this?

dstillman · September 3, 2024

We can't help you if you can't provide basic information. Apple menu → About This Mac tells you your macOS version, and Safari → About Safari tells you your full Safari version.

alfridasteimle · September 3, 2024

Thank you!
macOS Monterey version 12.2 (MacBook air 2020)
Safari Version 15.3 (17612.4.9.1.5)

fcheslack · September 3, 2024

Could you try now and let us know if you're still seeing this?

alfridasteimle · September 4, 2024

Now it says that part of the page has trouble loading.
https://s3.amazonaws.com/zotero.org/images/forums/u7036961/8ehr1fmt9dk3qxxqajaw.png

fcheslack · September 14, 2024

Please let us know if you still see this.

alfridasteimle · September 16, 2024

It works now! Thank you