Not seeing my online library

My computer app shows that my data is synced, however when I log in to my online account I cannot see my library online - only a blank page with a Z.
I have enough storage capacity, my account is current, automatic sync is on, and it is constantly syncing.
Ideas?
  • Different accounts?
  • No, a blank page with a Z would be an error.

    @smadarbn, do you see any errors in the browser console?

    What OS/browser is this?
  • It is Chrome on Windows
  • edited 16 days ago
    I didn't know about the blank page with a Z possibly being an error. Good to know. (And sorry for my useless reply.)
  • @smadarbn: You'll need to answer all our questions if you want our help.
  • I thought I did ... and then went to sleep with the rest of the US west coast :)
    Windows/Chrome
    Here is what I see on the browser console:
    Request URL:
    https://api.zotero.org/users/4596729/collections?direction=desc&format=json&limit=100&sort=dateModified
    Request Method:
    GET
    Status Code:
    403 Forbidden
    Remote Address:
    52.202.129.51:443
    Referrer Policy:
    strict-origin-when-cross-origin
    access-control-allow-headers:
    Authorization, Content-Type, If-Match, If-None-Match, If-Modified-Since-Version, If-Unmodified-Since-Version, Zotero-API-Key, Zotero-API-Version, Zotero-Write-Token
    access-control-allow-methods:
    HEAD, GET, POST, PUT, PATCH, DELETE
    access-control-allow-origin:
    *
    access-control-expose-headers:
    Backoff, ETag, Last-Modified-Version, Link, Retry-After, Total-Results, Zotero-API-Version
    content-length:
    11
    content-type:
    text/html; charset=UTF-8
    date:
    Thu, 29 Aug 2024 15:40:18 GMT
    server:
    Apache/2.4.62 ()
    strict-transport-security:
    max-age=31536000; includeSubDomains; preload
  • @smadarbn could you try again now?
  • Thank you! it works now! What was the issue?
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