User canceled primary password entry ; 691250469

rbionda
I cannot sync and don't understand why. I enter my login and password, then this message appears: "User canceled primary password entry". I tried to delete the app, and then reinstall it, but it does not resolve the problem.
  • dstillman
    Can you make a ZIP of your Zotero profile folder and email it to support@zotero.org with a link to this thread?

    After that, try deleting key9.db and logins.json and then restarting Zotero. But please do send the ZIP first if you can.
  • rbionda
    Hi, I don’t see any “profile folder” at all, and don’t find “key9.db” or “logins.json” either…
  • dstillman
    The linked page has instructions for finding the folder. It definitely exists.
  • rbionda
    edited August 25, 2024
    I don't know, I don't have any "Zotero" folder in my library > application support…
  • dstillman
    edited August 25, 2024
    You're almost certainly looking at the wrong Library folder. This is the Library folder in your home folder, not the one at the root of your disk.

    If you're running Zotero, you definitely have a Zotero folder at /Users/:username/Library/Application Support/Zotero. The linked page says exactly how to get to it.
  • rbionda
    OK I found it, thank you!
    But I don't see “key9.db” or “logins.json”. I sent the zip to support@zoter.org.
  • dstillman
    Sorry, I meant key4.db, but I was actually able to reproduce this with the folder you sent.

    Try closing Zotero and deleting only secmod.db. Does that fix it?
  • rbionda
    Yes – I think!
    Thank you very much for your time!
  • dstillman
    Great, we'll put in an automatic fix in the next release. Thanks for your help debugging this!
  • b.conti
    Hello,
    Thanks a lot! I had the same problem!
    Ben
  • dstillman
    @b.conti: We already put in an automatic fix, so this shouldn't be necessary if you're running a current version of Zotero 7.
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