Zotero Web App is not Allowing me to Upload files or move to other folders

melmattner
Good morning!
I am in the middle of making Zotero my annotation software for research and I'm out ready to just return to ReadCube Papers. I can not upload files nor is it allowing me to move articles into other folders to sort them. The error says "The source and destination file are the same." I have used Zotero in the past without an issue, AND I'm able to upload them in the iPad app, but that is much more time-consuming to do.

I don't know how to get a hold of support. I will be trying a different browser AND will try a different computer at home when I return from work, but this is sort of maddening.

See attached image. I get this error with each file. I am using Chrome and my work computer also has Firefox, so I will attempt that. Work will not allow us to download apps to our computers so no, I can't download the app. :(

https://s3.amazonaws.com/zotero.org/images/forums/u12927266/6e97umeki0q8vkqzkjvt.png
  • dstillman
    (This is where all support happens.)

    This is some message from Windows, not from us, and isn't anything we've see before. What exactly are you doing, step by step, to trigger this?
  • melmattner
    I'm just trying to upload a file when this error occurs. Strangely, I was able to make it work in Firefox but not Chrome. In Chrome, I was also not able to move any of the PDFs I already have in there to other files.
  • dstillman
    edited August 24, 2024
    See Steps to Reproduce for the kind of description we would need.

    You can also provide a screen recording, either linked here or in an email to support@zotero.org with a link to this thread. (We’ll respond here either way.)
Sign In or Register to comment.