Zotero7 loaded very slow and the operation was stuck.

luveggplant
Every time I open Zotero7, the loading speed is very slow, and all operations are very slow. I have to wait more than ten seconds before I can start normal operation. I don’t have many files, and Zotero6 loading speed was not so slow before. My computer configuration is i9 13900h+4060
  • dstillman
    edited August 17, 2024
    1) Make sure you can reproduce this in Troubleshooting Mode (Help → "Restart in Troubleshooting Mode…”), which temporarily disables all plugins.

    2) If so, can you provide a Debug ID for Zotero startup through the end of loading, using the "Restart with Logging Enabled…" option? You should disable any plugins manually before doing this, since you won't be in Troubleshooting Mode.
  • luveggplant
    Even with this “Troubleshooting Mode ” turned on, I can still reproduce this bug. Whenever I first opened the software, the loading time was still very slow, and various operations were very slow. Sometimes the software got stuck and crashed.The error id is 167172621
  • dstillman
    That's not a Debug ID. I linked to instructions above.
  • luveggplant
    debug id is D1369548536
  • dstillman
    That's not a Debug ID for Zotero startup. Again, see above for what we need.
  • luveggplant
    Debug id is D2139589810（i hope this time i did it in the right way)
  • dstillman
    Yeah, so you have a very large number of tabs open, and currently that can slow things down at startup. We're working on fixing that.
  • luveggplant
    (thank god i got debug id in the right way this time lol) yeah i do have a large number of tabs open. Is that the reason for the lag at the beginning of the software loading? ok i see. That didn't seem to happen when i was using zotero 6. But anyway thank u so much for telling me that. love u guys
  • dstillman
    Yes, this is a regression in Zotero 7 — possibly even from late in the beta cycle. We should have a fix soon.
  • dstillman
    @luveggplant: We believe this is fixed in the latest Zotero 7 beta if you want to test. Otherwise the change will be in 7.0.2 soon.
  • luveggplant
    I just installed zotero 7.0.2. It's blazing fast.lol. Thank u so much for fixing the bug so quickly. love u guys ：）
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