Problems upgrading to 7 and then 64-bit

lagbolt
I upgraded Zotero to version 7. It then told me I should upgrade to the 64-bit version, so I did that, too.

I believe I finished the upgrade, and it told me to reboot, which I did.

Now, any attempt to run Zotero, rerun the 64-bit installer, or uninstall Zotero causes the same message:

Your computer must be restarted to complete a previous
upgrade of Zotero. Do you want to reboot now?

(Yes) (No)

I've replied Yes and rebooted by computer several times, but the message appears every time I try to run Zotero.

I'm running an up-to-date Windows 10 Home on a Lenovo laptop.
  • dstillman
    edited August 9, 2024
    That's not good, but you can just delete C:\Program Files (x86)\Zotero and C:\Program Files\Zotero and reinstall.
  • dstillman
    @lagbolt: Actually, before you do that, can you take a look in those folders and let us know what files still exist?
  • e.a.whitley@lse.ac.u
    edited August 10, 2024
    I have the same symptoms

    x86\zotero has 
    09/08/2024  07:57              app
    02/11/2023  23:07             1,449 firefox.exe.sig
    02/03/2024  11:47            87,078 install.log
    09/08/2024  07:57              integration
    09/08/2024  07:57                22 locale.ini
    09/08/2024  07:57             1,449 plugin-container.exe.sig
    02/03/2024  11:46              poppler-data
    09/08/2024  07:57               704 updater.ini
    09/08/2024  07:57             1,449 xul.dll.sig
    09/08/2024  08:00                26 zotero.exe.moz-delete
                   7 File(s)         92,177 bytes
                   5 Dir(s)
    \program files\zotero has 
    09/08/2024  18:14              .
    09/08/2024  08:00              ..
    09/08/2024  05:44            32,160 AccessibleMarshal.dll
    09/08/2024  05:44            11,728 api-ms-win-core-file-l1-2-0.dll
    09/08/2024  05:44            11,744 api-ms-win-core-file-l2-1-0.dll
    09/08/2024  05:44            14,800 api-ms-win-core-localization-l1-2-0.dll
    09/08/2024  05:44            12,240 api-ms-win-core-processthreads-l1-1-1.dll
    09/08/2024  05:44            12,240 api-ms-win-core-synch-l1-2-0.dll
    09/08/2024  05:44            12,240 api-ms-win-core-timezone-l1-1-0.dll
    09/08/2024  05:44            12,752 api-ms-win-crt-conio-l1-1-0.dll
    09/08/2024  05:44            15,824 api-ms-win-crt-convert-l1-1-0.dll
    09/08/2024  05:44            12,240 api-ms-win-crt-environment-l1-1-0.dll
    09/08/2024  05:44            13,776 api-ms-win-crt-filesystem-l1-1-0.dll
    09/08/2024  05:44            12,752 api-ms-win-crt-heap-l1-1-0.dll
    09/08/2024  05:44            12,240 api-ms-win-crt-locale-l1-1-0.dll
    09/08/2024  05:44            20,944 api-ms-win-crt-math-l1-1-0.dll
    09/08/2024  05:44            19,920 api-ms-win-crt-multibyte-l1-1-0.dll
    09/08/2024  05:44            64,464 api-ms-win-crt-private-l1-1-0.dll
    09/08/2024  05:44            12,752 api-ms-win-crt-process-l1-1-0.dll
    09/08/2024  05:44            16,336 api-ms-win-crt-runtime-l1-1-0.dll
    09/08/2024  05:44            17,872 api-ms-win-crt-stdio-l1-1-0.dll
    09/08/2024  05:44            18,384 api-ms-win-crt-string-l1-1-0.dll
    09/08/2024  05:44            14,288 api-ms-win-crt-time-l1-1-0.dll
    09/08/2024  05:44            12,240 api-ms-win-crt-utility-l1-1-0.dll
    09/08/2024  08:00              app
    09/08/2024  05:44         4,524,496 d3dcompiler_47.dll
    09/08/2024  05:44               446 dependentlibs.list
    09/08/2024  08:00              fonts
    09/08/2024  05:44           766,880 freebl3.dll
    09/08/2024  08:00              gmp-clearkey
    09/08/2024  08:00            26,070 install.log
    09/08/2024  08:00              integration
    09/08/2024  05:44           218,528 ipcclientcerts.dll
    09/08/2024  05:44            40,864 lgpllibs.dll
    09/08/2024  05:44            49,056 libEGL.dll
    09/08/2024  05:44         4,476,320 libGLESv2.dll
    09/08/2024  05:44                22 locale.ini
    09/08/2024  05:44         3,110,304 mozavcodec.dll
    09/08/2024  05:44           206,752 mozavutil.dll
    09/08/2024  05:44           792,992 mozglue.dll
    09/08/2024  05:44           333,728 mozwer.dll
    09/08/2024  05:44           566,704 msvcp140.dll
    09/08/2024  05:44            62,368 notificationserver.dll
    09/08/2024  05:44         2,295,200 nss3.dll
    09/08/2024  05:44           377,248 nssckbi.dll
    09/08/2024  05:44        11,581,373 omni.ja
    09/08/2024  05:44           380,320 osclientcerts.dll
    09/08/2024  05:44               166 platform.ini
    09/08/2024  05:44           298,400 plugin-container.exe
    09/08/2024  05:44             1,449 plugin-container.exe.sig
    09/08/2024  05:44             3,993 precomplete
    09/08/2024  05:44            20,896 qipcap64.dll
    09/08/2024  05:44                 0 removed-files
    09/08/2024  05:44           276,384 softokn3.dll
    09/08/2024  05:44         1,035,728 ucrtbase.dll
    09/08/2024  08:00              uninstall
    09/08/2024  05:44           405,632 updater.exe
    09/08/2024  05:44               704 updater.ini
    09/08/2024  05:44            98,224 vcruntime140.dll
    09/08/2024  05:44            37,256 vcruntime140_1.dll
    09/08/2024  05:44       126,157,728 xul.dll
    09/08/2024  05:44             1,449 xul.dll.sig
    09/08/2024  05:44           501,240 zotero.exe
    09/08/2024  05:44           637,568 zotero.exe.moz-upgrade
                  57 File(s)    159,670,424 bytes
                   7 Dir(s)
    In case it helps / you need more information, I'll only delete these files tomorrow
  • lagbolt
    edited August 10, 2024
    Directory of c:\Program Files\Zotero 
    08/09/2024  01:39 PM              .
    08/09/2024  01:39 PM              ..
    08/09/2024  12:44 AM            32,160 AccessibleMarshal.dll
    08/09/2024  12:44 AM            11,728 api-ms-win-core-file-l1-2-0.dll
    08/09/2024  12:44 AM            11,744 api-ms-win-core-file-l2-1-0.dll
    08/09/2024  12:44 AM            14,800 api-ms-win-core-localization-l1-2-0.dll
    08/09/2024  12:44 AM            12,240 api-ms-win-core-processthreads-l1-1-1.dll
    08/09/2024  12:44 AM            12,240 api-ms-win-core-synch-l1-2-0.dll
    08/09/2024  12:44 AM            12,240 api-ms-win-core-timezone-l1-1-0.dll
    08/09/2024  12:44 AM            12,752 api-ms-win-crt-conio-l1-1-0.dll
    08/09/2024  12:44 AM            15,824 api-ms-win-crt-convert-l1-1-0.dll
    08/09/2024  12:44 AM            12,240 api-ms-win-crt-environment-l1-1-0.dll
    08/09/2024  12:44 AM            13,776 api-ms-win-crt-filesystem-l1-1-0.dll
    08/09/2024  12:44 AM            12,752 api-ms-win-crt-heap-l1-1-0.dll
    08/09/2024  12:44 AM            12,240 api-ms-win-crt-locale-l1-1-0.dll
    08/09/2024  12:44 AM            20,944 api-ms-win-crt-math-l1-1-0.dll
    08/09/2024  12:44 AM            19,920 api-ms-win-crt-multibyte-l1-1-0.dll
    08/09/2024  12:44 AM            64,464 api-ms-win-crt-private-l1-1-0.dll
    08/09/2024  12:44 AM            12,752 api-ms-win-crt-process-l1-1-0.dll
    08/09/2024  12:44 AM            16,336 api-ms-win-crt-runtime-l1-1-0.dll
    08/09/2024  12:44 AM            17,872 api-ms-win-crt-stdio-l1-1-0.dll
    08/09/2024  12:44 AM            18,384 api-ms-win-crt-string-l1-1-0.dll
    08/09/2024  12:44 AM            14,288 api-ms-win-crt-time-l1-1-0.dll
    08/09/2024  12:44 AM            12,240 api-ms-win-crt-utility-l1-1-0.dll
    08/09/2024  01:28 PM              app
    08/09/2024  12:44 AM         4,524,496 d3dcompiler_47.dll
    08/09/2024  12:44 AM               446 dependentlibs.list
    08/09/2024  01:28 PM              fonts
    08/09/2024  12:44 AM           766,880 freebl3.dll
    08/09/2024  01:28 PM              gmp-clearkey
    08/09/2024  01:28 PM            26,070 install.log
    08/09/2024  01:28 PM              integration
    08/09/2024  12:44 AM           218,528 ipcclientcerts.dll
    08/09/2024  12:44 AM            40,864 lgpllibs.dll
    08/09/2024  12:44 AM            49,056 libEGL.dll
    08/09/2024  12:44 AM         4,476,320 libGLESv2.dll
    08/09/2024  12:44 AM                22 locale.ini
    08/09/2024  12:44 AM         3,110,304 mozavcodec.dll
    08/09/2024  12:44 AM           206,752 mozavutil.dll
    08/09/2024  12:44 AM           792,992 mozglue.dll
    08/09/2024  12:44 AM           333,728 mozwer.dll
    08/09/2024  12:44 AM           566,704 msvcp140.dll
    08/09/2024  12:44 AM            62,368 notificationserver.dll
    08/09/2024  12:44 AM         2,295,200 nss3.dll
    08/09/2024  12:44 AM           377,248 nssckbi.dll
    08/09/2024  12:44 AM        11,581,373 omni.ja
    08/09/2024  12:44 AM           380,320 osclientcerts.dll
    08/09/2024  12:44 AM               166 platform.ini
    08/09/2024  12:44 AM           298,400 plugin-container.exe
    08/09/2024  12:44 AM             1,449 plugin-container.exe.sig
    08/09/2024  12:44 AM             3,993 precomplete
    08/09/2024  12:44 AM            20,896 qipcap64.dll
    08/09/2024  12:44 AM                 0 removed-files
    08/09/2024  12:44 AM           276,384 softokn3.dll
    08/09/2024  12:44 AM         1,035,728 ucrtbase.dll
    08/09/2024  01:28 PM              uninstall
    08/09/2024  12:44 AM           405,632 updater.exe
    08/09/2024  12:44 AM               704 updater.ini
    08/09/2024  12:44 AM            98,224 vcruntime140.dll
    08/09/2024  12:44 AM            37,256 vcruntime140_1.dll
    08/09/2024  12:44 AM       126,157,728 xul.dll
    08/09/2024  12:44 AM             1,449 xul.dll.sig
    08/09/2024  12:44 AM           501,240 zotero.exe
    08/09/2024  12:44 AM           637,568 zotero.exe.moz-upgrade
    ----------------------------------------------

    Directory of c:\Program Files (x86)\Zotero 
    08/09/2024  01:28 PM              .
    08/09/2024  01:28 PM              ..
    08/09/2024  01:26 PM              app
    03/13/2024  04:27 PM             1,449 firefox.exe.sig
    08/09/2024  01:26 PM           622,496 freebl3.dll
    05/04/2024  09:13 PM           162,022 install.log
    08/09/2024  01:26 PM              integration
    08/09/2024  01:26 PM           193,440 ipcclientcerts.dll
    08/09/2024  01:26 PM            36,768 lgpllibs.dll
    08/09/2024  01:26 PM            41,888 libEGL.dll
    08/09/2024  01:26 PM         3,968,928 libGLESv2.dll
    08/09/2024  01:26 PM                22 locale.ini
    08/09/2024  01:26 PM           702,880 mozglue.dll
    08/09/2024  01:26 PM         2,113,440 nss3.dll
    08/09/2024  01:26 PM           351,136 nssckbi.dll
    08/09/2024  01:26 PM        11,581,372 omni.ja
    08/09/2024  01:26 PM           337,312 osclientcerts.dll
    08/09/2024  01:26 PM             1,449 plugin-container.exe.sig
    05/04/2024  09:13 PM              poppler-data
    08/09/2024  01:26 PM           254,880 softokn3.dll
    08/09/2024  01:26 PM               704 updater.ini
    08/09/2024  01:26 PM       117,113,248 xul.dll
    08/09/2024  01:26 PM             1,449 xul.dll.sig
    08/09/2024  01:26 PM           563,328 zotero.exe
    08/09/2024  01:28 PM                26 zotero.exe.moz-delete
    ------------------------------

    I'll also wait in case you need more details.

    Thanks for your prompt response,

    -- Graeme
  • dstillman
    OK, thanks. Could you both email install.log from both folders to support@zotero.org with a link to this thread? After that, you can go ahead and delete those folders and reinstall.
  • e.a.whitley@lse.ac.u
    logs sent, files deleted, reinstallation worked

    Thanks

    Edgar
  • lagbolt
    Same!

    Thanks for your help.

    -- Graeme
  • rap59
    I also hit this issue, but it was resolved using the steps outlined above. Many thanks.
  • dstillman
    Thanks to everyone for reporting this and sending in additional info.

    In 7.0.1, available now, the installer will provide an option to delete the previous installation folder if it's not automatically removed, avoiding the reboot loop.
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