Zetero has stopped working with Amazon

lionhunter · August 10, 2024

When I try to save a book from Amazon into Zotero, I get an error that says, "An error occurred saving with Amazon. Attempting to save using Save as Webpage instead." This has been working seamlessly for a few years, and now I'm suddenly getting this error. How can this be fixed? Help!

adamsmith · August 10, 2024

We always need sample URLs for failures to save.

lionhunter · August 11, 2024

Here's a sample URL, for example:

https://www.amazon.ca/Lessons-21st-Century-Yuval-Harari/dp/0771048882/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=&sr=

poettli · August 12, 2024

Another report: https://forums.zotero.org/discussion/116723/urgent-question-about-metadata-not-working

adamsmith · August 12, 2024

Works for me. Run through https://www.zotero.org/support/troubleshooting_translator_issues and provide all information (in particular, the debug ID for saving) in the last step if the previous ones don't work.

bellavita · August 14, 2024

I have the same problem, but only with Chrome. The extension works ok with Safari.

This is the URL I used for Chrome and for Safari.
Worked on Safari. But I got the "An error occurred ..." message on chrome.

https://www.amazon.com/Storythinking-Science-Narrative-Intelligence-Limits-ebook/dp/B0BMWPCF8T/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=&sr=

The extension did work sporadically on Chrome for other books.

dstillman · August 14, 2024

Yes, sorry, there's a problem in the current version of the Zotero Connector for Chrome that's causing it to fail on various websites. We've submitted a fix to Google, and it should be out within the next day. You can use another browser for now.