"Collection *** not yet loaded" error on startup
Hello!
I'm running the latest Beta build on Mac OS 11.7.10 and after a forced restart of my machine, Zotero now won't launch. Before the items load, I get the following message with a prompt to check for updates which also hangs. Any suggestions to get it unstuck?
Thanks!
Collection 344 not yet loaded
UnloadedDataException: Collection 344 not yet loaded
Zotero.Exception.UnloadedDataException@chrome://zotero/content/xpcom/error.js:159:16
Zotero.DataObjects.prototype.get@chrome://zotero/content/xpcom/data/dataObjects.js:123:15
Zotero.Item.prototype.getCollections/<@chrome://zotero/content/xpcom/data/item.js:4324:34
Zotero.Item.prototype.getCollections@chrome://zotero/content/xpcom/data/item.js:4323:28
Zotero.Item.prototype.toJSON@chrome://zotero/content/xpcom/data/item.js:5485:30
Zotero.Item.prototype.migrateExtraFields@chrome://zotero/content/xpcom/data/item.js:5645:26
Zotero.Schema</this.migrateExtraFields@chrome://zotero/content/xpcom/schema.js:694:26
From previous event:
this.init@chrome://zotero/content/xpcom/zotero.js:414:25
I'm running the latest Beta build on Mac OS 11.7.10 and after a forced restart of my machine, Zotero now won't launch. Before the items load, I get the following message with a prompt to check for updates which also hangs. Any suggestions to get it unstuck?
Thanks!
Collection 344 not yet loaded
UnloadedDataException: Collection 344 not yet loaded
Zotero.Exception.UnloadedDataException@chrome://zotero/content/xpcom/error.js:159:16
Zotero.DataObjects.prototype.get@chrome://zotero/content/xpcom/data/dataObjects.js:123:15
Zotero.Item.prototype.getCollections/<@chrome://zotero/content/xpcom/data/item.js:4324:34
Zotero.Item.prototype.getCollections@chrome://zotero/content/xpcom/data/item.js:4323:28
Zotero.Item.prototype.toJSON@chrome://zotero/content/xpcom/data/item.js:5485:30
Zotero.Item.prototype.migrateExtraFields@chrome://zotero/content/xpcom/data/item.js:5645:26
Zotero.Schema</this.migrateExtraFields@chrome://zotero/content/xpcom/schema.js:694:26
From previous event:
this.init@chrome://zotero/content/xpcom/zotero.js:414:25
I managed to launch in debug mode from the command line, but the debug window won't let me select Submit report. The terminal did give me a few more errors though:
$ /Applications/Zotero.app/Contents/MacOS/zotero -ZoteroDebug
[unrelated messages removed — D.S.]
https://s3.amazonaws.com/zotero.org/images/forums/u302796/5ol9a0fgxxsson66u2at.png
Another option would be to restore to the last automatic backup, assuming the timestamp is from before this happened. Assuming you were syncing, you can then just sync to pull down any more recent data. (If you were syncing, you could also just start with a new, empty database and pull down everything, but you might as well start with a more recent backup of your database.)
In any case, it would be good to get the full debug output so we can see what's happening here.
I tried to use the DB repair tool but it keeps timing out with a 504 Gateway Time-out. It's a pretty large db (171.1MB, 69.3MB zipped)
I can try to run the manual repair process later today, but will wait to hear back from you for now. Thanks again!