No pop-up file window

ledLamar
1 When i want to add copy file, finding out unable to pop up file window. I click this red rect but without any response.
https://s3.amazonaws.com/zotero.org/images/forums/u12048832/07q9a2h7tm2yrps68yb7.png
2 then i discover all related pop-up windows fail to show up. Because i could not click this button out with a pop-up system file window, i fail to customize its directory.
https://s3.amazonaws.com/zotero.org/images/forums/u12048832/vuliafo6ivs26fchcm97.png
3 another problem is ui, as in the red rect in this snapshot, without any click this button keeps this style
https://s3.amazonaws.com/zotero.org/images/forums/u12048832/q0k2e6qh0ewa1yd2endu.png
Finally, all above three descriptions would not disappear after i have tried many times reinstalling the zotero app. Such a weird problem looking for considerate suggestions. T_T
  • dstillman
    What OS is this? If this is Linux, we can only help with the official tarball from this site or the zotero-deb package. If you're using a third-party package, you'll have to talk to the package maintainer.

    https://www.zotero.org/support/installation#linux
  • ledLamar
    My OS is windows 10, the two versions i tried is zotero 6.0.26 and 6.0.36(latest version), and it seems no change happens about these problems after reinstalling.
  • dstillman
    edited July 3, 2024
    OK, I see that it's Windows based on the file path, but why does your system look like this? This doesn't look like any Windows installation I've ever seen. Are you running this in some unusual environment?
  • ledLamar
    Maybe i changed the win10 professional OS fonts before, in fact, zotero is just installed on my D disk. Thanks for your generous reply, i wonder if this no pop-up window a thorny problem.
    One more thing, about how the APP looks like, as in the pic below the loading bar became blue rather than the default green, i don't know if this means abnormal.
    https://s3.amazonaws.com/zotero.org/images/forums/u12048832/r1slvbwvlpi7s9k4aylz.png
  • dstillman
    edited July 4, 2024
    Can you provide a Report ID after triggering this?

    Are you running any third-party security software? Something seems to be preventing Zotero from opening the standard OS file browser.
  • ledLamar
    D1678502804
    Above is the Report ID. I started the APP, the blue processing bar appeared. Then i clicked `Store copy of file` with no pop-up window. And `Tools > Add-ons > install add-ons from file...` again with no pop-up file browser.
  • dstillman
    edited July 6, 2024
    You didn't answer my question about security software.

    You can try the Zotero 7 beta, but otherwise I don't think we're going to be able to help you here. I don't recall any other reports of this on Windows, so this is likely due to something unique about your system configuration.
  • ledLamar
    Sorry i don't know how to check the third-party security software on my system, and i feel like having not installed any additional security apps.
    Fortunately, the Zotero7 package you provided solved all my problems. Thank you very much for your selfless help, no abnormal left now (o^▽^o).
This discussion has been closed.