iOS Debug Log: D1247148826

ays.seyfulayeva · July 4, 2024

An error message appears whenever I save a file to my Zotero app on iOS iPad. This is a recent issue, started about 2 weeks ago. I used to be able to save to my Zotero app files from the web or my PC with no issues.

dstillman · July 4, 2024

That doesn't show a save attempt. Can you try again, and make sure you start logging before the save attempt?

What does the error message say?

ays.seyfulayeva · July 4, 2024

D961115197

ays.seyfulayeva · July 4, 2024

The message reads “unknown error” occurred

dstillman · July 4, 2024

You're just at your file-storage quota. You'd be getting a warning about that on every sync in the desktop app as well. I'm not sure why it's showing "Unknown error" on iOS, though — we'll fix that.

michalrentka · July 4, 2024

@ays.seyfulayeva when you say the message reads "unknown error", where do you see this message? Is it in the Zotero iOS application or when you try to create an item using share extension (like tapping the share button in Safari)? If you're not sure, can you share a screenshot with us here? Thanks!

ays.seyfulayeva · July 4, 2024

Actually both
whenever I have the pdf file open and press the share button to Zotero. Zotero app opens perfectly and I get to select the collection, later as I press save a message pop ups.

Or

In Zotero when I try to open a PDF file which I have previously uploaded through my PC, a pop message appears

michalrentka · July 4, 2024

So when you save using the share extension you see the message "unknown error", that makes sense and I'll fix that.

But I'm not sure what you mean when in the Zotero app you try to open a PDF file, then a popup appears saying "unknown error" too? If that's the case can you start logging before opening the file, try opening it and send the debug id when it fails?

ays.seyfulayeva · July 4, 2024

https://s3.amazonaws.com/zotero.org/images/forums/u11306891/a2iz8e6vwg7m9u1ro4x9.png

ays.seyfulayeva · July 4, 2024

https://s3.amazonaws.com/zotero.org/images/forums/u11306891/icgpp5b5i8wro90mk3vi.png

michalrentka · July 4, 2024

Ok so there are 2 separate issues actually. I understand the first one now and we'll fix that.

Regarding the "attached file coud not be found", that attachment was added on your PC and synced? Can you access that PDF from your web library? Are you syncing using Zotero Storage or WebDAV?

ays.seyfulayeva · July 4, 2024

Web library - I am able to access the link of the article but not the PDF file.

When I set up Zotero, I created a folder on my OneDrive that stores all the documents from Zotero and so supposedly I was able to sync the files between my ipad and PC app.

michalrentka · July 4, 2024

There's probably a misunderstanding. You're uploading your attachments to OneDrive and linking them to your Zotero library, which works fine on Zotero desktop application, but it's not supported on Zotero for iOS. If you want to access those files on your iOS app you'll have to sync using either Zotero Storage or WebDAV provider.

michalrentka · July 4, 2024

Can you please share a zotero.org url after clicking on the item in the web library so that we can investigate your issue? The error message you're seeing is still incorrect.

ays.seyfulayeva · July 4, 2024

https://www.zotero.org/ays.seyfulayeva/collections/Y273MVMG/items/FKXMP94U/item-list

ays.seyfulayeva · July 4, 2024

I have tried all the attempts to have the PDF files accessible to Zotero and for some reason the problem persists:
- I tried by saving PDF file from the web browser using Share button
- I tried by saving the article with PDF file in PC Zotero - this only syncs the metada, but not the PDF file
- I tried by dropping PDF file into Zotero - still not accessible to the iOS

michalrentka · July 4, 2024

As @dstillman mentioned in the beginning, you're at your file-storage quota, so no new files are being uploaded to our server.

What's confusing to me is those error messages you're getting. You should be seeing error messages which would tell you what's going on based on the issues you're reporting.

Can you please do these things for me:
1. Start debug logging, try to save PDF from web browser with the share button and send me debug id and screenshot of that error.
2. Start debug logging before opening some faulty file, try opening it and send the debug id and screenshot of that error.

Thanks for your cooperation!

ays.seyfulayeva · July 4, 2024

D807672260
https://s3.amazonaws.com/zotero.org/images/forums/u11306891/1qpwzlfiwzifow1ku04g.png

ays.seyfulayeva · July 4, 2024

D1062118583
https://s3.amazonaws.com/zotero.org/images/forums/u11306891/yy1tji29cefw3gaphibn.png

michalrentka · July 4, 2024

Thanks, we were able to fix one edge case thanks to you. Also, you're running quite old version of the app, so you should update it in App Store.

To solve your storage issues you can either buy more Zotero Storage or if you already use WebDAV you can start using that with Zotero too.