Upgrade StorageHelp with word ! Report number : 1450465800
Hello,
I have a problem with Zotero and word. I've used this softare 4 years ago for my PhD and everything went easy peasy. But now, I'm writting a memoir for an other degree and I'm trying to insert a bibliography in my document but it doesn't work. I followed the steps in FAQ and nothign works (but I'm not even sur that I understand what I am suppose to do...
This is the message I receive anytime I try to insert my bibliography; it's in French but it basically says that Zotero encountered an error while updating the document.
https://s3.amazonaws.com/zotero.org/images/forums/u6663301/o38lcbfyna2yqco3yo5b.png
I cheked for any update in both Word and Zotero.
I restart both Word and Zotero.
I disabled the Track Changes feature in Word but it didn't worked.
I didn't do any citations in image captions so I have none to delete.
I copy/paste then duplicate then saved my document on my local hard drive; nothing changes.
I pressed Alt/Option-F9 it only removed the page number.
And then step 11 : I didn't do any citation yet !
At one time the error message to stop showing but then nothing happened..
So the first ID number (when I had an error message) was : 1342782967
And now it's : 1450465800
Please please pretty please help me !!
I have a problem with Zotero and word. I've used this softare 4 years ago for my PhD and everything went easy peasy. But now, I'm writting a memoir for an other degree and I'm trying to insert a bibliography in my document but it doesn't work. I followed the steps in FAQ and nothign works (but I'm not even sur that I understand what I am suppose to do...
This is the message I receive anytime I try to insert my bibliography; it's in French but it basically says that Zotero encountered an error while updating the document.
https://s3.amazonaws.com/zotero.org/images/forums/u6663301/o38lcbfyna2yqco3yo5b.png
I cheked for any update in both Word and Zotero.
I restart both Word and Zotero.
I disabled the Track Changes feature in Word but it didn't worked.
I didn't do any citations in image captions so I have none to delete.
I copy/paste then duplicate then saved my document on my local hard drive; nothing changes.
I pressed Alt/Option-F9 it only removed the page number.
And then step 11 : I didn't do any citation yet !
At one time the error message to stop showing but then nothing happened..
So the first ID number (when I had an error message) was : 1342782967
And now it's : 1450465800
Please please pretty please help me !!
Copy the .docx to your local hard disk and open it from there. If you still get an error, provide a Debug ID (different from a Report ID) for reproducing the error with that document. I'm not sure what you mean by this. Unless you're getting an error clicking Add/Edit Citation in a new, empty document, you have citations in your document, and all these steps would be relevant.