Citations are unlinked

Julienvanschaik
All my citations are unconnected, when clicking on a citation, I get this:

Zotero and Google Docs
You likely ended up here by clicking on a citation created by Zotero in a Google Doc.

To safely edit the document, you should install the Zotero Connector for your browser.

I have restarted my pc, reinstalled the plugin and reinstalled the desktop app.

what to do
  • dstillman
    edited June 20, 2024
    [wrong link]
  • Julienvanschaik
    Logically I have already done that. Colleagues of mine have the same problem. Who can I call to solve this?
  • dstillman
    That page explains the problem, how it happened, and how you can try to recover from it. There's nothing more we can tell you.
  • dstillman
    edited June 20, 2024
    @Julienvanschaik: Just to update this old thread, since someone posted to it, the documentation page I linked to above was about a different topic (on what we usually mean by "unlinked"), not what you asked about. Sorry for the confusion.

    You'd end up with links to the zotero.org page with the above message if you or someone else downloaded a Google Doc containing Zotero citations as a Word document without either unlinking citations (in a copy) using the plugin or following the Moving Documents with Zotero Citations Between Word Processors steps. If you've used the plugin within the Google Doc in that session, it will also show a warning if you try to just download a document with active citations.
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