Zotero Integration Error

delaCalle
In Word erscheint zwar Zotero in der Menüleiste, aber ich kann keine Zitation einfügen. Dann kommt eine Fehlermeldung:
Zotero konnte die zur Kommunikation mit Ihrer Textverarbeitung erforderliche Komponente nicht laden. Gehen Sie zu Werkzeuge → Add-ons → Extensions in Zotero und stellen Sie sicher, dass die Erweiterung für Ihre Textverarbeitung aktiviert ist.

Das Add-on ist aktiviert. Ich habe Zotero bereits neu installiert. Auch die Einstellungen im Trust Center sind so wie in anderem Thread angegeben. Ich habe die dotm-Datei in den Word Startordner hineinkopiert. Hat es was mit den Makros zu tun? Ich habe in Zotero keine Möglichkeit die Word-Erweiterung neu zu installieren. Ich weiß langsam nicht mehr weiter. Können Sie helfen?
  • dstillman
    Can you provide a Report ID to start?
  • delaCalle
    Hi,

    the Report ID is: 1626015999.
    I purchases a new laptop with Windows 11. Before, I worked with Windows 10 on another laptop without problems. Now, when I want to insert a citation in Word I get this error notice on an old as well as on a new document. I already reinstalled zotero and the connectors. But zotero did not show in the word menue bar. So I copied the dotm file from zotero and pasted it to the start folder of word. Then zotero appeared in the menue in word, but it seems to be missing the connection.

    open zotero
    then open word
    click in the text to insert citation
    click Add/Edit citation
    then error notice popps up.

    Thank you for your support!
  • adomasven
    Could you provide a Debug ID for an attempt to use the Word Zotero plugin?
  • delaCalle
    Hi,

    this is the Debug ID:
    D97638431

    Thanks
  • adomasven
    Could you restart Zotero and Word, and capture another Debug ID? Make sure you don't press Zotero addon button in Word before starting to capture the Debug Log.
  • delaCalle
    Good morning!
    Sorry, here's a new debug ID: D2070031409
  • adomasven
    What is the full version number of Windows 11 that you are running? Do you have any proprietary security software installed on this new computer?
  • delaCalle
    Edition Windows 11 Pro
    Version 23H2
    Installiert am ‎12.‎06.‎2024
    Betriebssystembuild 22631.3737

    Windows Feature Experience Pack 1000.22700.1009.0

    I believe that Win11 comes with some kind of security software. I downloaded the free Avira and my Acronis does also have some kind of security service.
  • adomasven
    You should start by disabling any proprietary security software like Avira, Acronis, or anything else and see if you can still reproduce the issue. You might need to restart your computer to fully disable the security software, or in some cases, even uninstall it.
  • delaCalle
    Avira and Acronis deinstalled and restared the computer. Problem persists...
  • adomasven
    Could you create a new Windows user account on this computer and see if the issue persists there?
  • delaCalle
    I created new Windows user account, gave that user full rights, opend zotero, but Zotero does not even show in the Word menu bar. Do I have to download another zotero App for that user too?
  • adomasven
    You have to install the Zotero plugin into Word for that user. This should generally work by going into Zotero Preferences -> Cite -> Word Processors and using the installation button. You will need to close Word for it to work. If it does not, you will have to manually install the plugin, although we would be interested in a Debug ID for an attempt to install it via Zotero Preferences, since it should really work in a new User Account with default settings.
  • delaCalle
    On my new computer I don't have the option Word Processors, only on my old one.
  • delaCalle
    I can only chose to use the classic view of the citations dialog.
  • dstillman
    That's covered here:

    https://www.zotero.org/support/word_processor_plugin_troubleshooting#zotero_toolbar_doesn_t_appear
  • delaCalle
    The zotero word for windows integration is enabled, but toolbar does not show in Word.
  • dstillman
    You'll need to follow those steps and the platform-specific steps linked from there, and if you're still having trouble, let us know exactly what you tried, in your own words, and what happened at each step.
  • delaCalle
    Now I installed another new user account. This time I opened a Microsoft account with it. With this account, registered at Microsoft, the button for the Word integration appeared and with this account the Zotero toolbar was there and it is possible to enter citations.

    So with Win11 Zotero seems to not work if you register a local account. You are forced to use or open a Microsoft account. That's not so nice.
    So what do I do with my existing original local account? Will I encounter a problem if I try connecting it with this newly opend Micros-account and delete the fake new user?
  • adomasven
    Zotero definitely works with a Windows 11 local account. You should follow the steps Dan linked to above, which specify what you should do if there is no button to reinstall the plugin on the account where it was not available.
  • delaCalle
    I did exactly what was asked for, but now we start from the beginning again: I do have Zotero on the word menue but I can't enter a citation:
    Report ID: 889375420
  • adomasven
    Do you have a button in Zotero Preferences -> Cite which allows you to (re)install the Zotero plugin? If you do not, you need to follow the steps in the troubleshooting page. The button missing indicates that Zotero is failing to load the Word integration plugin for some reason.
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