After last update Zotero beta 7 mac word connection error

birkok
The following error from word app:
"Word could not communicate with Zotero. Please ensure that Zotero is open and try again."

1. There is "Zotero.dotm" in startup directory
2. zotero version: 7.0.0-beta.88+137a1ddcc
3. uninstalled and installed again
4. zotero 6 works normally
  • dstillman
    https://www.zotero.org/support/word_processor_plugin_troubleshooting#word_could_not_communicate_with_zotero_please_ensure_that_zotero_is_open_and_try_again
  • birkok
    edited June 16, 2024
    Thanks for your comment. I tried the above solution. But error still exist.

    Here is the debug form zotero:
    Submitted with Debug ID D1927133575


    [debug output removed — D.S.]
  • dstillman
    edited June 16, 2024
    (Please don't post error logs or debug output here, only Report IDs and Debug IDs. We'll excerpt relevant parts.)
    [JavaScript Error: "data.query is undefined" {file: "chrome://zotero/content/xpcom/server_integration.js" line: 34}]
    Did you delete the Zotero.dotm file from your Word Startup folder and confirm that it was gone completely before continuing?
  • birkok
    Sorry.
    Yes deleted and confirmed "Zotero.dotm".
    No zotero buttons seems in word
  • dstillman
    edited June 16, 2024
    Not sure what you’re saying there. You deleted Zotero.dotm, you confirmed Zotero was gone from Word completely, you reinstalled it, and then you got this error?

    Have you tried restarting your computer?

    What exact Word version?
  • birkok
    Yes
    1. deleted Zotero.dotm
    2. restarted computer.
    3.Reinstall Microsoft Word Add-in from zotero settings


    Word version: 16.86 (24060916)
  • entliang1
    This appears to be a bug in Zotero 7.0.0-beta.88+137a1ddcc, as I am experiencing the same problem on my Mac. Despite trying the solutions recommended by Lord, the error persists.

  • dstillman
    @birkok, @entliang1: OK, sorry about that — this was indeed a bug in the latest beta. Fixed now in beta 89. Thanks for reporting.
  • birkok
    Updated and works perfectly.
    Thank you very much
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