New Zotero 7 Sync errors

Kevin1980
edited May 29, 2024
Hi all,

I have a sync problem that seems to be related to the last few betas. I have attached a screenshot of the error. When I look at the log, it seems to be permission-related, but I'm not sure it is because the sync still goes ahead - I can see all the latest changes on the web version on another device, including all annotations.

I tried completely deleting the reference and re-adding it, which solved that problem for that reference, but it then found another to complain about, and so on. But there doesn't seem to be a pattern for why it does this on certain references. I have, of course, checked that the file isn't opened elsewhere, and Windows and Zotero have full access privileges. I have also uninstalled/reinstalled and freshly resynced from the web, which works for a while.

When I went back to Zotero 6, everything was fine, but I couldn't stay in 6 as I had ebooks and annotations that could only be seen in 7.

--------------------------------------------------------
Screenshot

https://s3.amazonaws.com/zotero.org/images/forums/u6662587/7nmiftg8o5npuc4n8bf2.png

----------------------------------------------------------

copy of log:

[unrelated errors removed — D.S.]

[JavaScript Error: "NotAllowedError: Access was denied to the target file" {file: "chrome://zotero/content/xpcom/file.js" line: 1399}]
Zotero.File</this.checkFileAccessError@chrome://zotero/content/xpcom/file.js:1399:22
Zotero.Sync.Storage.Local._checkForUpdatedFile<@chrome://zotero/content/xpcom/storage/storageLocal.js:375:23

[JavaScript Error: "The file 'C:\Users\kevin\Zotero\storage\EA4B6QB6\2022 - How Nature contributed to science’s discriminatory legacy.pdf' cannot be updated.

Check that the file is not currently in use, that its permissions allow write access, and that it has a valid filename.

Restarting your computer or disabling security software may also help."]
  • dstillman
    Can you provide a Debug ID for a sync that produces this error? (We never want full error reports or debug output here. We'll excerpt relevant portions as necessary.)
  • Kevin1980
    Hi dstillman,

    That makes sense. Here is the debug ID: D1675284034

    Thanks
  • amc
    I had the same problem. When I reset the file sync history, that seemed to fix it.
  • dstillman
    Reset File Sync History wouldn't fix this — if anything it might just hide the problem.

    @Kevin1980: If you temporarily disable auto-sync in the Sync tab of the settings, restart Zotero, and run this in Tools → Developer → Run JavaScript, what's the result?

    return await IOUtils.setModificationTime(PathUtils.join(Zotero.Attachments.getStorageDirectoryByLibraryAndKey(1, 'EA4B6QB6').path, "2022 - How Nature contributed to science’s discriminatory legacy.pdf"), 1715440938022)
  • Kevin1980
    Hi dstillman,

    the result is:

    ===>1715440938022<=== (number)
  • dstillman
    Hmm.

    If you sync now, do you get an error for a different item?
  • Kevin1980
    Just re-enabled sync and weirdly I get no sync errors now! I wonder why its fixed itself - a bug?
  • dstillman
    Well, we manually ran the file operation that the sync process was running, and it worked. So this may just be masking the problem.

    Let us know if you see it again.
  • Kevin1980
    Very strange,

    Yes will do - I have since added and annotated a few more references which all appear to have synced fine with no other errors.

    Thanks again.
  • QMike
    Hello dstillman, I have also encountered the same issue in Zotero7, whether it is manual synchronization or automatic synchronization, the following error will be reported.
    https://s3.amazonaws.com/zotero.org/images/forums/u8911469/6s8owm7c7v52lse5ow9e.png
    I have tried the following operation:
    1. Delete the erroneous attachment and resynchronize Zotero, but it will report another attachment with a synchronization error, and so on.
    2. Completely delete the cloud data files and synchronize again. This method can temporarily resolve the error, but it will reappear in a few days.
    I use webDAV to synchronize attachments on Zotero, with the following settings:
    https://s3.amazonaws.com/zotero.org/images/forums/u8911469/4m40ijsgg8b7ey9v1nc8.png
    Here is my debug ID: D1141080381. Looking forward to your help, Thank you!
  • dstillman
    This should be fixed now in beta 90.
  • QMike
    ok, thanks
This discussion has been closed.